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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A. HP Custom Contractual Services
B. HP Deployment Services
C. HP Standard Contractual Services
D. HP Care Pack Services

Question 2

Which service is part of data and hardware protection?

A. Printer installation
B. Defective media retention
C. Maintenance kit
D. Onsite repair

Question 3

Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A. HP Channel Services Network
B. HP Contractual Services
C. Aftermarket Channel Facilitation Program
D. Services360 Pro

Question 4

Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)

A. Reduced theft of computers and printers
B. Secure protection of sensitive data
C. Increased staff productivity
D. Efficient support of mobile users
E. Support for users with efficient escalation process
F. Removal of unplanned repair costs

Question 5

Which HP Care Pack Service response is sold most often?

A. Offsite services
B. Defective media retention
C. Next-business-day, onsite
D. Onsite services

Solutions: