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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

When do HP Post Warranty Care Pack Services need to be registered?

A. within 90 days after the purchase of the hardware
B. within 10 days after purchasing the care pack
C. within 30 days after the expiration of the warranty
D. within 10 days after the purchase of the hardware

Question 2

What is true about the difference between HP Contractual Services and HP Care Pack Services?

A. HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers
B. HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.
C. HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.
D. HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable

Question 3

Which tool is recommended to find the right HP Care Pack Service for a specific product and check its
availability within a certain country?

A. HP MySalesGuide
B. HP Care Pack Central
C. HP Support Center
D. HP Attach Widget

Question 4

Which HP PPS Services allow customers to add leasing of the new hardware purchased within the
pricing?

A. HP Custom Contractual Services
B. HP Standard Contractual Services
C. HP Care Pack Services
D. HP Priority Services

Question 5

A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because their IT
department does not have adequate resources to cover PPS Services.
The contract would include the following provisions:
1 . Standard delivery requirements
2 . Multi-vendor repair services
3 . Multi-year contract
4 . Quarterly payment
Which offer best matches this customer's needs?

A. HP Accidental Damage Protection
B. HP Custom Contractual Services
C. HP Standard Contractual Services
D. HP Care Pack Services

Solutions: