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To prepare for the Salesforce Education-Cloud-Consultant Certification Exam, candidates should have experience working with Salesforce in the education industry. They should also be familiar with the Salesforce Education Cloud product and its features. Salesforce offers a range of training materials and resources to help candidates prepare for the exam, including online courses, study guides, and practice exams.
NEW QUESTION # 13
The Registrar's office has limited staff and is interested in a real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements, and provide links to resources.
Which two options should the consultant recommend to meet the requirement?
Choose 2 answers.
- A. Knowledge
- B. Bots
- C. Queues
- D. Live Chat
Answer: B,D
Explanation:
Bots and Live Chat are two options that the consultant can recommend to meet the requirement of providing real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements, and provide links to resources. Bots are automated agents that can interact with customers via text or voice, and provide answers, guidance, or actions based on predefined rules or artificial intelligence. Live Chat is a feature that allows users to chat with customers or prospects in real time from a website or an app, and provide support or information. Bots and Live Chat can be used together to create a seamless customer service experience, where bots can handle simple inquiries and escalate complex cases to live agents. Knowledge and Queues are not options that can provide real-time automated Salesforce messaging solution. Reference:
https://www.salesforce.com/products/service-cloud/features/bots/
https://www.salesforce.com/products/service-cloud/features/live-chat-software/
https://trailhead.salesforce.com/en/content/learn/modules/service_bots_basics
NEW QUESTION # 14
The Recruitment and Admissions office has an existing Salesforce environment they wants to expand to include all of the school's operations and service. The school has asked the consultant for recommendations to ensure the expansion is efficient, ..........., and will meet the need of new existing user.
Which should the consultant recommend to meet the requirements?
- A. Grant System Admin access for each department leader.
- B. Encourage users to post ideas on Chatter.
- C. Build a Center of Excellence.
- D. Create a Trailmix for new users.
Answer: C
Explanation:
The consultant should recommend the school to build a Center of Excellence, because this can ensure that the expansion of their Salesforce environment is efficient, scalable, and will meet the needs of new and existing users. A Center of Excellence is a team or a group of teams that provide leadership, best practices, governance, and support for Salesforce within an organization. A Center of Excellence can help the school align their Salesforce strategy with their business goals, manage change and adoption, optimize performance and security, and foster innovation and collaboration. Creating a Trailmix for new users, granting System Admin access for each department leader, and encouraging users to post ideas on Chatter are not recommendations that can ensure that the expansion of the Salesforce environment is efficient, scalable, and will meet the needs of new and existing users. Reference:
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
https://trailhead.salesforce.com/en/content/learn/modules/center-of-excellence-basics
NEW QUESTION # 15
A university dean wants to refer students for summer engineering internships and requests a list of people who earned high final scores in the Intro to Civil Engineering class.
Which objects should the consultant include in the report?
- A. Education History with Account
- B. Program Enrollment with Contact
- C. Course Connections with Academic Program
- D. Term Grades with Contact
Answer: D
NEW QUESTION # 16
A customer wants to learn more about Salesforce.org solutions built by the community.
What are two resources a consultant can recommend?
Choose 2 answers.
- A. Product Documentation: Get Started with Open Source Commons
- B. Power of Us Hub Group: Open Source Commons & Community Sprints
- C. Product Documentation: Is a Pro Bono Project the Right Fit
- D. Power of Us Hub Group: CumulusCI (CCI)
Answer: A,D
NEW QUESTION # 17
The IT department at a university is evaluating open source solutions for student recruitment.
Which consideration should the consultant discuss with the department?
- A. The code is maintained by Salesforce developers.
- B. The code is shared and sourced by the community.
- C. The code is updated via Salesforce Releases.
Answer: B
Explanation:
The consideration that the consultant should discuss with the IT department is C. The code is shared and sourced by the community1. This means that open source solutions for student recruitment are developed and maintained by a network of volunteers, contributors, and users who collaborate and exchange ideas, feedback, and code. The code is publicly available and can be modified, customized, and redistributed by anyone who follows the license terms and conditions2.
A . The code is updated via Salesforce Releases and B. The code is maintained by Salesforce developers are not valid considerations for open source solutions for student recruitment. These statements apply to Salesforce products and features that are built and supported by Salesforce, such as the Education Data Architecture (EDA) or the Higher Education Data Platform (HEDA)3. However, open source solutions are not part of the Salesforce platform and do not depend on Salesforce releases or developers.
NEW QUESTION # 18
The Recruitment and Admissions office wants to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices.
Prospective students communicate via SMS
on their mobile devices, social media, and email.
Which solution should the consultant recommend?
- A. Activity timeline
- B. Einstein Bots
- C. Salesforce Maps
Answer: B
Explanation:
Einstein Bots are chatbots that can automate conversations with prospective students on various channels, such as SMS, social media, and email. They can provide information, answer questions, collect data, and hand off the conversation to a human agent if needed. Einstein Bots can help the Recruitment and Admissions office to track digital engagement and interactions with prospects on their mobile devices, and improve the student experience12. Salesforce Maps is a location intelligence solution that helps sales and service teams optimize their territories, routes, and schedules3. Activity timeline is a feature that displays a chronological list of activities related to a record, such as calls, emails, meetings, and tasks4. Neither of these solutions are directly relevant to the scenario described in the question.
NEW QUESTION # 19
A university wants a Salesforce solution that manages student applications and application reviewer assignments.
Which solution should the consultant recommend?
- A. Program Management Module
- B. Student Success Hub
- C. Admissions Connect
- D. Case Management
Answer: C
Explanation:
Explanation
Admissions Connect is a solution that the consultant can recommend to meet the requirement of managing student applications and application reviewer assignments. Admissions Connect is a solution that extends EDA to meet the needs of higher education admissions and enrollment. Admissions Connect provides features such as online application management, application review, decision delivery, and reviewer assignments. The consultant can help the university configure and customize Admissions Connect to support their recruitment and admissions processes. Program Management Module, Case Management, and Student Success Hub are not solutions that can manage student applications and application reviewer assignments. References:
https://www.salesforce.org/products/admissions-connect/overview/
https://trailhead.salesforce.com/en/content/learn/modules/admissions-connect-basics
NEW QUESTION # 20
The International Student Services department manages the needs of international and study-abroad students in Salesforce using the Education Data Architecture. The residence hall address information must be associated to the international student Contact and Account record.
What account model should the consultant select?
- A. Household Account
- B. Administrative Account
- C. Standard Account
- D. Person Account
Answer: B
NEW QUESTION # 21
The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The IT director is concerned about cost and suggests using other license types for recruitment users.
What should the consultant discuss with the client?
- A. The business user case requires a Lighting Platform Plus license.
- B. Unlimited Edition requires a full Salesforce license.
- C. Education Data Architecture requires a Community license.
- D. The business user case requires a full Salesforce license.
Answer: D
Explanation:
Explanation
The consultant should discuss with the client that the business user case requires a full Salesforce license, not other license types. A full Salesforce license allows users to access standard CRM functionality, such as Accounts, Contacts, Opportunities, and Campaigns. This is what the recruitment staff need to access Opportunity and Campaign Member information about students. Other license types, such as Lightning Platform or Community licenses, have limited access to CRM functionality and may not meet the business user case. References:
https://help.salesforce.com/s/articleView?id=sf.users_license_types_available.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/identity_basics/identity_basics_licenses
NEW QUESTION # 22
The Executive Education department uses Salesforce to track sales of custom education programs to corporations and organizations. The department director needs to know the pipeline of custom programs.
How should the consultant meet this business requirement?
- A. Use an Opportunity report.
- B. Configure a list view.
- C. Set up an Affiliations report.
- D. Create custom report type.
Answer: A
NEW QUESTION # 23
A school district wants a free platform to instruct students on data visualization.
Which solution should the consultant recommend?
- A. Tableau Public
- B. Student Success Hub
- C. Trailhead
- D. Tableau CRM
Answer: A
NEW QUESTION # 24
The Marketing department at a college emails former students twice a year informing them of upcoming fundraising events. The department is concern about the number of bounced emails it receives.
Which solution should the Marketing team consider that will enable former students to update their email address?
- A. experience Cloud
- B. social Studio
- C. Salesforce Engage
- D. Salesforce Inbox
Answer: A
Explanation:
Explanation
Experience Cloud is a solution that the Marketing team can consider that will enable former students to update their email address. Experience Cloud allows the college to create a branded online community where former students can log in, view and edit their profile information, and interact with other alumni. Experience Cloud also integrates with Salesforce, so any changes made by the former students in the community will be reflected in their Contact records. Social Studio, Salesforce Engage, and Salesforce Inbox are not solutions that can enable former students to update their email address. References:
https://www.salesforce.com/products/experience-cloud/overview/
https://trailhead.salesforce.com/en/content/learn/modules/community_rollout_impl/community_rollout_im
NEW QUESTION # 25
An elementary school district has evaluated Nonprofit Success Pack and now wants to evaluate the K-12 Architecture Kit.
Which action should the consultant take?
- A. Make K-12 Architecture Kit record types available to profiles.
- B. Install the K-12 Architecture Kit from the AppExchange.
- C. Start a new K-12 Architecture Kit trial.
- D. Install the K-12 Architecture Kit from GitHub.
Answer: D
Explanation:
The consultant should install the K-12 Architecture Kit from GitHub to evaluate it for the school district. GitHub is a platform that hosts code repositories and allows users to collaborate on software development projects. The K-12 Architecture Kit is a solution that extends EDA to meet the needs of K-12 schools. The K-12 Architecture Kit provides objects and features to track student information, such as grades, attendance, and program enrollments. The K-12 Architecture Kit is not available on the AppExchange, but rather on GitHub as an open source project that users can install and customize. Installing the K-12 Architecture Kit from the AppExchange, starting a new K-12 Architecture Kit trial, or making K-12 Architecture Kit record types available to profiles are not actions that the consultant can take to evaluate it for the school district. Reference:
https://github.com/SalesforceFoundation/k12-architecture-kit
https://powerofus.force.com/s/article/K12-Architecture-Kit
NEW QUESTION # 26
A university plans to use a sandbox for staff training. Since sandbox environments contain personal information, the university needs a solution that will keep sensitive information anonymous.
What should the consultant recommend to ensure that student information remains private?
- A. Formula Fields
- B. Event Monitoring
- C. Salesforce Shield
- D. Salesforce Data Mask
Answer: D
NEW QUESTION # 27
A college has a standard Salesforce environment and wants to use Student Success Hub for its undergraduate advising.
What is required to use Student Success Hub?
- A. Education Data Architecture
- B. Field Service
- C. Customer Community license
- D. Pathways
Answer: A
Explanation:
Explanation
Education Data Architecture (EDA) is required to use Student Success Hub for the college's undergraduate advising. EDA is a product that provides a flexible and scalable data architecture for higher education institutions to manage their student lifecycle. EDA provides objects and features such as Accounts, Contacts, Relationships, Affiliations, Attributes, or Course Connections. Student Success Hub is a solution that extends EDA to meet the needs of student services and support. Student Success Hub provides features such as Early Alerts, Success Plans, Pathways, and Advising Events. Student Success Hub requires EDA to be installed and configured in the Salesforce environment before installing Student Success Hub. A Customer Community license, Pathways, or Field Service are not required to use Student Success Hub for the college's undergraduate advising. References:
https://www.salesforce.org/products/education-cloud/overview/
https://www.salesforce.org/products/student-success-hub/overview/
NEW QUESTION # 28
A Career Services department plans to implement Salesforce. The consultant is preparing for the discovery session will the director and advising staff.
Which question should the consultant ask during the discovery session?
- A. Which users need system admin access?
- B. What is the estimated project budget?
- C. What are the success metrics for the project?
Answer: C
Explanation:
Explanation
The consultant should ask about the success metrics for the project to understand the goals and expectations of the Career Services department and how to measure them. This will help the consultant design a solution that aligns with the department's vision and needs. Which users need system admin access and what is the estimated project budget are questions that can be asked later in the project planning or execution phase, not during the discovery session. References:
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-discover
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-project-
NEW QUESTION # 29
A university's strategic goal is to improve its MBA program rankings. A data point that influences the MBA program ranking is acceptance percentage. The school has asked a consultant to help it reach the goal, and increase prospective student engagement across multiple channels.
What should the consultant recommend?
- A. Leverage Advisor Link to advise them on the application yield.
- B. Implement Marketing Cloud to manage recruitment campaigns.
- C. Implement Pardot Lead Scoring to find well qualified students.
- D. Use Education Cloud to replicate the current systems and processes.
Answer: B
Explanation:
The consultant should recommend implementing Marketing Cloud to manage recruitment campaigns, because this can help the university reach its goal of improving its MBA program rankings and increasing prospective student engagement across multiple channels. Marketing Cloud allows the university to create personalized and targeted email, social media, mobile, and web campaigns for prospective students. Marketing Cloud also provides analytics and insights that can help the university optimize its campaigns and measure its acceptance percentage. Leveraging Advisor Link, using Education Cloud, and implementing Pardot Lead Scoring are not solutions that can help the university reach its goal. Reference:
https://www.salesforce.com/products/marketing-cloud/overview/
https://www.salesforce.org/education/education-cloud-for-recruitment-and-admissions/
NEW QUESTION # 30
A university works with business professionals through a continuing education program. Corporate recruiters work with employers to sponsor these programs.
Which object should recruiters use to track the progress of sponsorship requests?
- A. Affiliation
- B. Program Plan
- C. Campaign
- D. Opportunity
Answer: D
Explanation:
Opportunity is an object that recruiters should use to track the progress of sponsorship requests. Opportunity is an object that represents a potential sale or revenue source for an organization, such as a donation, grant, or sponsorship. Opportunity can be used to track various information about a sponsorship request, such as amount, stage, probability, or close date. Campaign, Program Plan, and Affiliation are not objects that recruiters should use to track the progress of sponsorship requests. Reference:
https://help.salesforce.com/s/articleView?id=sf.opportunity_overview.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/nonprofit_fundraising/nonprofit_fundraising_opportunities
NEW QUESTION # 31
A university has hired a consultant to advise on its technology and data strategy.
Which tool should the consultant leverage?
- A. Program Management Module
- B. Insights Platform Data Integrity
- C. Data Maturity Model
Answer: C
Explanation:
The consultant should leverage the Data Maturity Model as a tool to advise on the university's technology and data strategy. The Data Maturity Model is a tool that helps organizations assess their current state of data management and identify areas for improvement and growth. The Data Maturity Model consists of five levels: Ad Hoc, Reactive, Proactive, Managed, and Optimized. The consultant can leverage the Data Maturity Model to advise on the university's technology and data strategy by using features such as surveys, benchmarks, or best practices. Program Management Module, Insights Platform Data Integrity, or Salesforce Advisor Link are not tools that the consultant can leverage to advise on the university's technology and data strategy. Reference:
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
https://www.salesforce.org/wp-content/uploads/2019/03/Data-Maturity-Model.pdf
NEW QUESTION # 32
A law school wants a recruitment and admissions system with a multichannel marketing tool, Admission officers want an application portal they can brand. Marketers want an integrated social listening tool.
Which solution set should the consultant recommend?
- A. Education Cloud, Elevate, Experience Cloud
- B. Education Cloud, Experience Cloud, Marketing Cloud
- C. Education Cloud, MuleSoft, Anypoint Platform, Pardot
- D. Education Cloud, Nonprofit Cloud, Marketing Cloud
Answer: B
Explanation:
The consultant should recommend Education Cloud, Experience Cloud, and Marketing Cloud as a solution set to meet the requirement of having a multichannel marketing tool, an application portal they can brand, and an integrated social listening tool for the law school. Education Cloud is a product that provides solutions for higher education institutions to manage their recruitment, admissions, student success, and advancement processes. Experience Cloud is a product that allows users to create and manage digital experiences for customers, partners, or employees on any device or channel. Marketing Cloud is a product that allows users to create and manage personalized and targeted marketing campaigns for customers or prospects. The consultant can help the law school leverage Education Cloud, Experience Cloud, and Marketing Cloud to create a branded application portal, engage with prospects across multiple channels, and monitor social media conversations. Education Cloud, MuleSoft Anypoint Platform, Pardot; Education Cloud, Elevate, Experience Cloud; or Education Cloud, Nonprofit Cloud, Marketing Cloud are not solution sets that can meet the requirement of having a multichannel marketing tool, an application portal they can brand, and an integrated social listening tool for the law school. Reference:
https://www.salesforce.org/products/education-cloud/overview/
https://www.salesforce.com/products/experience-cloud/overview/
https://www.salesforce.com/products/marketing-cloud/overview/
NEW QUESTION # 33
The VP of Development is preparing to visit the university's top supporters. The VP wants to maximize travel time by prioritizing pledges. that are most likely to close.
Which reporting solution should the consultant recommend?
- A. Einstein Opportunity Scoring
- B. Opportunity Funnel Report
- C. Salesforce Maps
- D. Einstein Forecasting
Answer: A
NEW QUESTION # 34
......
Salesforce Education-Cloud-Consultant exam is a great opportunity for professionals who want to advance their career in the education sector. Salesforce Certified Education Cloud Consultant Exam certification is suitable for Salesforce administrators, consultants, and developers who have experience working with educational institutions. Education-Cloud-Consultant exam covers a broad range of topics, including managing student data, configuring admission processes, creating and managing academic programs, and reporting on student performance. Salesforce Certified Education Cloud Consultant Exam certification demonstrates the candidate's ability to provide customized solutions that meet the unique needs of educational organizations, making them stand out in the industry and opening up new career opportunities.
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