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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?

A) Operate
B) Transition
C) Deliver
D) Support

2. Which dimension of product and service management is directly influenced by leadership commitment to psychological safety and continual learning?

A) Partners and suppliers
B) Organizations and people
C) Information and technology
D) Value streams and processes

3. Which value chain activity is assessed by evaluating the quality of the resources and services sourced from a third party?

A) Design
B) Build
C) Discover
D) Acquire

4. A company plans an improvement initiative and ensures it is clearly linked to organizational goals and objectives. Which continual improvement step is being performed?

A) Where are we now?
B) Where do we want to be?
C) What is the vision?
D) Take Action

5. Which service value chain activity relates with buying new products?

A) Engage
B) Plan
C) Improve
D) Obtain/build

Solutions: