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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Aktivitäten ist NICHT Teil des Deming-Zyklus?

A) Tun
B) Koordinate
C) Handeln
D) Plan

2. Welche der folgenden Service Desk-Organisationsstrukturen gibt es?
1. Lokaler Service Desk
2. Virtueller Service Desk
3. IT Help Desk
4. Folge der Sonne

A) nur 2, 3 und 4
B) nur 1, 2 und 3
C) nur 1, 3 und 4
D) nur 1, 2 und 4

3. Welche der folgenden Funktionen gehören zum Service Asset- und Konfigurationsmanagement?
1. Identifizierung von Configuration Items (CIs)
2.Aufzeichnen von Beziehungen zwischen CIs
3. Aufzeichnung und Steuerung von virtuellen Cis
4.Finanzierung des Kaufs von Software zur Unterstützung des Service-Assets und des Konfigurationsmanagements

A) Alle oben genannten
B) nur 1, 2 und 3
C) nur 1, 2 und 4
D) nur 3 und 4

4. Betrachten Sie die folgende Liste:
1) Ändern Sie die Berechtigung
2) Change Manager
3) Change Advisory Board (CAB) Als was werden diese BEST bezeichnet?

A) Mannschaften
B) Stellenbeschreibungen
C) Funktionen
D) Rollen, Personen oder Gruppen

5. Serviceabnahmekriterien werden verwendet, um?

A) Stellen Sie die Bereitstellung und Unterstützung eines Service sicher
B) Stellen Sie die Entwurfsphase des Lebenszyklus sicher
C) Stellen Sie sicher, dass Service Key Performance Indicators (KPIs) gemeldet werden
D) Stellen Sie sicher, dass das Portfolio-Management eingerichtet ist

Solutions: