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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following is a key success metric for the 'acquire' activity?

A) Service performance against the agreed SLA targets
B) Negative impact of changes on service availability and performance
C) Number and impact of incidents and performance deviations
D) Quality of the resources and services outsourced from suppliers

2. A company plans an improvement initiative and ensures it is clearly linked to organizational goals and objectives. Which continual improvement step is being performed?

A) Where are we now?
B) Where do we want to be?
C) What is the vision?
D) Take Action

3. A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?

A) Keep it simple and practical
B) Focus on value
C) Progress iteratively with feedback
D) Collaborate and promote visibility

4. Which role authorizes budget for a service in a service relationship?

A) Customer
B) Product vendor
C) Sponsor
D) User

5. Which dimension of digital product and service management ensures whoever is working in an organization has sufficient skills to support anticipated needs?

A) Partners and suppliers
B) Organizations and people
C) Information and technology
D) Value streams and processes

Solutions: