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SAP Certified - Solution Architect - SAP Customer Experience : C_C4HCX Exam
- Exam Code: C_C4HCX
- Exam Name: SAP Certified - Solution Architect - SAP Customer Experience
- Updated: Oct 10, 2026
- Q & A: 82 Questions and Answers
About SAP Certified - Solution Architect - SAP Customer Experience : C_C4HCX Exam Questions
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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Extensibility in SAP CX Solutions | 11-20% | - In-app extensibility - Low-code/No-code development (SAP Build) - Side-by-side extensibility using SAP BTP |
| SAP Commerce Cloud | 11-20% | - Order management - Storefront and catalog management - Commerce solution architecture |
| SAP Sales Cloud and SAP Service Cloud | 11-20% | - Sales process configuration - Service ticket workflows - Integration with back-end systems |
| The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
| Managing Clean Core | <=10% | - Evaluating for clean core principles - Applying clean core methodology to SAP CX solutions |
| SAP Customer Data Solutions | 11-20% | - Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent) |
| SAP Integration Suite | 11-20% | - Cloud Integration capabilities - API Management - Integration strategy and architecture - Open Connectors |
| SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Customer segmentation - Campaign management - Marketing automation strategies |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question #1
Which of the following can be used to extend SAP applications via a provided interface?
Note: There are 2 correct answers to this question.
- A. In-app extensibility
- B. Side-by-side extensibility
- C. In-system extensibility
- D. Core extensibility
Correct Answer: A,B 🗳️
Question #2
Which of the following suite qualities is supported by SAP Master Data Integration?
- A. End-to-end business blueprints
- B. Coordinated lifecycle management
- C. Aligned domain models
- D. Embedded and cross-product analytics
Correct Answer: C 🗳️
Question #3
When are product fields created in SAP Emarsys Customer Engagement?
- A. When new products are added to the inventory.
- B. When specific product packages or add-ons are enabled.
- C. During the customer checkout process.
- D. When user accounts are registered.
Correct Answer: B 🗳️
Question #4
Which of the following best describes Tactics in SAP Emarsys Customer Engagement?
- A. Tactics are predefined segmentation rules.
- B. Tactics are pre-built automation programs designed to achieve a specific goal.
- C. Tactics are spend management marketing plans.
- D. Tactics are KPIs available in Smart Insight dashboards.
Correct Answer: B 🗳️
Question #5
What are some of the Generative Al features available in SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.
- A. Lead Booster
- B. Lead Scoring
- C. Call Lists Generator
- D. Account Synopsis
- E. Email Draft Recommender
Correct Answer: A,D,E 🗳️
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