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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly fromwithin the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?

A) Both the Primary Assets and Related Assets related lists on the Work Order object
B) Both the Primary Assets and Related Assets related lists on the Asset object
C) Only the Primary Assets related list on the Asset object
D) Only the Primary Assets related list on the Work Order object

2. Org-Wide Default sharing is set to Private in a Salesforce org.
If the FieldService Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers

A) Work Orders
B) Accounts
C) Work Types
D) Resource Absences
E) Service Resources

3. A customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, theTechnician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the Consultant verify to ensure these requirements are met and simultaneous scheduling will occur?
Choose 3 answers

A) The checkbox Use all-or-none scheduling for related appointments in Field Service Settings is selected.
B) The Same Resource and Same Day fields appear on the Service Appointments page layout.
C) A dependency has been created between the two appointments and the start times are the same.
D) The Complex Work Visualforce page is added to the Service Appointments page
E) The Dependency Type is set to Start After Finish and Same Day on the first service appointment in thedependency.

4. Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A) Service Urgency
B) Service DueDate
C) Customer Entitlement
D) Customer Working Hours

5. Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers

A) Auto-generated scheduled Service Appointments will be shared with resources.
B) Make the dispatcher the assigned resource on the Service Appointments.
C) A Service Appointment can be shared by clicking Sharing on the record.
D) The Service Appointment's parent record can be shared with the assigned resource.

Solutions: