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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which three elements are available for workflow design on the Insert ribbon?

A) Terminate
B) Return
C) Restart
D) Decision
E) Set Fields

2. Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

A) Select the corresponding pull policy.
B) Configure advanced routing.
C) Selectthe Pull Chat check box in the chat profile.
D) Enable the engagement engine.
E) Select the Chat check box that is associated with an agent's staff account.

3. Which is an invalid data type?

A) Float
B) Text area
C) Menu
D) Date/time
E) Integer
F) Text field
G) Radio

4. Which three statements are true about add-ins?

A) They always run locally on the machines on which the desktop application runs.
B) They are the visual areas of Oracle Service Cloud Agent Desktop.
C) They can be designed to create visualcomponents and not perform any integrations.
D) They always run locally to access local data.
E) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
F) They canbe added to the Custom Portal area of Oracle Service Cloud.

5. Which two events can trigger Custom Process Models?

A) Update
B) Load
C) Refresh
D) Create
E) OnSaveComplete

Solutions: