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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice is MOST likely to benefit from the use of chatbots?

A) Service desk
B) Continual improvement
C) Service level management
D) Change enablement

2. Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A) outcomes
B) services
C) organizations
D) relationships

3. Which statement about service offerings is CORRECT?

A) Service offerings include the transfer of goods from the consumer to the provider
B) The same product can be used as a basis for more than one service offering
C) Each service should be described to consumers as a single service offering
D) Service offerings describe service actions performed by users

4. Which TWO are considered part of the 'organizations and people' dimension of service management?
1. Systems of authority
2. Culture
3. Relationships between organizations
4. Workflows

A) 1 and 2
B) 1 and 4
C) 3 and 4
D) 2 and 3

5. Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?

A) Service value chain
B) Practices
C) Continual improvement
D) Guiding principles

Solutions: