IBM Enterprise Storage Technical Support : C9020-971 Exam

  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Updated: Jul 26, 2026
  • Q & A: 55 Questions and Answers

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IBM C9020-971 Exam Syllabus Topics:

SectionObjectives
Troubleshooting and Support- Performance troubleshooting
- Log analysis and problem determination
- Common storage issues and diagnostics
Data Protection and Availability- Replication technologies
- High availability and disaster recovery
- Backup and restore concepts
SAN and Networked Storage- Zoning, masking, and connectivity
- Fibre Channel SAN concepts
- iSCSI and IP-based storage networking
Storage Administration and Management- Storage monitoring and performance management
- Capacity planning and optimization
- Volume provisioning and configuration
Storage Fundamentals- Storage architectures and tiers
- RAID concepts and data protection mechanisms
- Basic storage concepts (block, file, object)
IBM Storage Solutions Overview- Enterprise storage system components
- IBM storage product portfolio overview

IBM Enterprise Storage Technical Support Sample Questions:

1. Which XIV option addresses rapid data growth and financial concerns?

A) IBM Global Financing
B) Distributed Data
C) Advanced System Placement
D) Growth on Demand


2. During a Technical Delivery and Assessment (TDA) for a DS8870, the solution architect was directed to use Disk Magic to size the solution.
What will Disk Magic provide in this situation?

A) Simulation of performance under varying conditions
B) Modeling of a specific storage configuration
C) Determine effective capacity of specific storage configuration
D) Resolution(s) to a performance problem


3. A customer has existing fiber attached storage that has reached the end of life. The customer wants a scalable solution that is easy to manage and integrates with VMware. The customer has a preference for an XIV based solution, but is concerned about migrating the existing data and boot volumes.
Which explanation best addresses the customer's concern?

A) An IBM Spectrum Control must be included so that the existing storage can be virtualized and moved to the XIV.
B) Thin provisioning on the XIV will reduce the necessary capacity of the XIV.
C) XIV has a built in capability to copy the existing data.
D) XIV has both a vCenter and VAAI plug in.


4. A customer wants to implement its database with IBM Cloud Manager and OpenStack.
Which benefit will the customer realize?

A) Runs on Power Linux
B) Reduce capital expenditures and operational expenses
C) Three-site mirroring
D) Exceptional performance for new work loads


5. A customer has a single frame TS3500 tape library with 6 - 3592-E07 drives. A new open systems server was recently purchased and, because of budget constraints, the customer is considering less expensive LTO-6 drives while protecting investment in existing tape cartridges.
What is the most economical way to achieve this goal?

A) Add 6 LTO-6 drives in the existing frame.
B) Replace the frame and add LTO-6 drives.
C) Add 6 LTO-6 drives in a new frame.
D) Replace 3592 drives with LTO-6 drives in the existing frame as is.


Solutions:

Question # 1
Answer: A
Question # 2
Answer: C
Question # 3
Answer: A
Question # 4
Answer: A
Question # 5
Answer: A

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