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IBM Enterprise Storage Technical Support : C9020-971 Exam
- Exam Code: C9020-971
- Exam Name: IBM Enterprise Storage Technical Support
- Updated: Sep 09, 2026
- Q & A: 55 Questions and Answers
About IBM Enterprise Storage Technical Support : C9020-971 Exam Questions
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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Support | - Performance troubleshooting - Log analysis and problem determination - Common storage issues and diagnostics |
| Data Protection and Availability | - Replication technologies - High availability and disaster recovery - Backup and restore concepts |
| SAN and Networked Storage | - Zoning, masking, and connectivity - Fibre Channel SAN concepts - iSCSI and IP-based storage networking |
| Storage Administration and Management | - Storage monitoring and performance management - Capacity planning and optimization - Volume provisioning and configuration |
| Storage Fundamentals | - Storage architectures and tiers - RAID concepts and data protection mechanisms - Basic storage concepts (block, file, object) |
| IBM Storage Solutions Overview | - Enterprise storage system components - IBM storage product portfolio overview |
IBM Enterprise Storage Technical Support Sample Questions:
Question #1
Which XIV option addresses rapid data growth and financial concerns?
- A. IBM Global Financing
- B. Distributed Data
- C. Advanced System Placement
- D. Growth on Demand
Answer: A
Question #2
During a Technical Delivery and Assessment (TDA) for a DS8870, the solution architect was directed to use Disk Magic to size the solution.
What will Disk Magic provide in this situation?
- A. Simulation of performance under varying conditions
- B. Modeling of a specific storage configuration
- C. Determine effective capacity of specific storage configuration
- D. Resolution(s) to a performance problem
Answer: C
Question #3
A customer has existing fiber attached storage that has reached the end of life. The customer wants a scalable solution that is easy to manage and integrates with VMware. The customer has a preference for an XIV based solution, but is concerned about migrating the existing data and boot volumes.
Which explanation best addresses the customer's concern?
- A. An IBM Spectrum Control must be included so that the existing storage can be virtualized and moved to the XIV.
- B. Thin provisioning on the XIV will reduce the necessary capacity of the XIV.
- C. XIV has a built in capability to copy the existing data.
- D. XIV has both a vCenter and VAAI plug in.
Answer: A
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Question #4
A customer wants to implement its database with IBM Cloud Manager and OpenStack.
Which benefit will the customer realize?
- A. Runs on Power Linux
- B. Reduce capital expenditures and operational expenses
- C. Three-site mirroring
- D. Exceptional performance for new work loads
Answer: A
Question #5
A customer has a single frame TS3500 tape library with 6 - 3592-E07 drives. A new open systems server was recently purchased and, because of budget constraints, the customer is considering less expensive LTO-6 drives while protecting investment in existing tape cartridges.
What is the most economical way to achieve this goal?
- A. Add 6 LTO-6 drives in the existing frame.
- B. Replace the frame and add LTO-6 drives.
- C. Add 6 LTO-6 drives in a new frame.
- D. Replace 3592 drives with LTO-6 drives in the existing frame as is.
Answer: A
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