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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. The L1 support professional received a secondary Problem Management Record (PMR) and needs to requeue this secondary PMR to the primary PMR location. Which function does the L1 support professional use to locate the primary PMR using CallCenter?

A) List Calls
B) List Queues
C) ListPMRs
D) List Primary

2. A L1 support professional needs to assist the customer in collecting log files. Which is the best state of Assist on Site (AOS) to do this?

A) chat only
B) shared keyboard and mouse
C) take over / full control
D) view only

3. What is the best reason for quality written technical communication?

A) To ensure our customers can understand what has been written.
B) To ensure our clients can read and understand emails.
C) Allows IBM to be competitive, provides greater understanding of message, and ensure less confusion of meaning and intent.
D) Allows IBM to stay competitive, helps sell the product, provides greater understanding of message, and ensures less confusion of meaning and intent.

4. The Format Alter (FA) 1654 has a timezone. TZ field.
This refers to the timezone of:

A) L1 support
B) the customer's support contract
C) the customer contact
D) L2 support

5. When files are requested, a service given code of "W9" is utilized. What service given code is utilized when the files arrive?

A) R9
B) 39
C) 99
D) 19

Solutions: