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CompTIA 220-1202 Exam Syllabus Topics:

CompTIA A+ Certification Exam: Core 2 Sample Questions:

1. A developer asks a public chatbot to generate a function to convert a .pdf file into a Word document. The chatbot responds that the function exists in the pdf2word library. However, the developer cannot find any evidence that this library exists. Which of the following describes what most likely happened with the chatbot?

A) Leaked proprietary information
B) Misunderstood the developer's request
C) Hallucinated the solution
D) Plagiarized public repository content

2. A vendor normally releases security patches for its operating system on a monthly basis. An administrator receives an email from the vendor that says the vendor has published a patch for a zero-day flaw in its operating system outside of the normal patch schedule. Which of the following actions should the administrator take first in order to properly address this issue in a production environment?

A) Delay the patch deployment to not interfere with the production environment.
B) Deploy the patch to a small number of computers in order to test it in a lab.
C) Wait until the next monthly patch is issued and deploy it with those updates.
D) Immediately deploy the patch to all company-owned computers.

3. A Windows user is having trouble accessing a fileshare. The technician would like to confirm the username that the machine is currently logged in to. Which of the following should the technician use?

A) net user
B) tracert
C) hostname
D) whoami

4. After completing malware removal steps, what is the next step the technician should take?

A) Educate the end user
B) Review system logs
C) Perform a secondary antivirus scan
D) Reimage the computer

5. A support technician receives a call from an upset customer. The customer continually and loudly interrupts the technician before the technician can ask clarifying questions or confirm details.
Which of the following actions should the support technician take to handle the situation effectively and professionally? (Choose two).

A) Transfer the call to a manager without addressing the customer's concerns.
B) Maintain a calm and empathetic tone throughout the conversation.
C) Confront the customer about their tone and insist on a civil conversation.
D) Apologize for the inconvenience without understanding the issue.
E) Offer immediate compensation for their troubles without checking policies.
F) Use active listening skills to ensure the customer feels heard and understood.

Solutions: