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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A) Migrating Assets instead of orders would provide more business Value.
B) This would require migrating all products sold within last 5 years, including those that are no longer sold.
C) There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
D) Migrating millions of records may reduce query performance due to large data volumes
E) Migrating millions of records will cause Order Management to fail during processing due to large volume

2. An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

A) Design a contract creation and contract renewal flows
B) Design opportunity management flows and convert the opportunity to quote.
C) Design a quoting flow to negotiate price and discount approval process.
D) Design order capture and order fulfillment flows

3. Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

A) Leverage the EPC functionality to track the product related configuration.
B) Create a Product Time to market app from template in CRM analytics to track the product time to market
C) Create a salesforce Report on the Product object to track the product time to market
D) Create salesforce report on EPC project object to track the product time to market.

4. What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A) The product services sold will have child features added in the future
B) The product Service sold has a recurring charge
C) The product services sold can undergo future attribute changes
D) The product/service sold is high volume, one time billing event, such as a pay per view
E) The Product sold is a device accessory such as phone case

5. Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A) Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
B) Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
C) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
D) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
E) Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse

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