Understanding of functional and technical aspects of Opening a support ticket with F5

The following will be discussed in this section:

• Review log files and identify possible events
• Identify the appropriate supporting components and severity levels for an F5 support ticket
• Explain the status icons of objects on the map
• Identify severity levels and the associated response times
• Review the Network Map in order to determine the status of objects
• Given log file snippets, identify critical events
• Use iApps Analytics to gauge the current running status of application services
• Explain what virtual servers, pools, nodes and pool members are
• Given a current running status, recognize significant statistics
• Interpret each of the statistic types displayed by the dashboard
• Identify the necessary components for all support cases (Qkview uploaded to iHealth/ or attached to case, serial number of device, problem description, other supporting data)
• Given a situation, predict the appropriate dashboard statistics
• Distinguish between qualitative/quantitative statements in order to assemble an accurate problem description
• Given an issue, determine the appropriate severity according to F5 guidelines
• Describe how to capture application statistics
• Given log file snippets, describe an event sequence
• Distinguish between relevant/irrelevant information in order to assemble an accurate problem description
• Use the dashboard to gauge the current running status of the system
• Explain the purpose of iApps Analytics
• Provide quantitative and relevant information appropriate for a given issue

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Understanding of functional and technical aspects of Troubleshooting basic hardware issues

The following will be discussed in this section:

• Indicate which logs would contain debugging information
• How to download output from the unit an EUD was run on
• How to identify which tasks the buttons on the LCD perform
• How to correlate the LCD message to message in the corresponding log file
• Given a possible issue, determine which log file entries to review
• Given a log file, determine the nature of a hardware issue
• How to interpret the output from an EUD and determine if the test passed or failed
• How to reboot an F5 platform into the EUD
• How to locate the LCD on an F5 Platform
• Understand the relationship between interfaces, trunks, VLANs and their status/statistics

Reference: https://support.education.f5.com/hc/en-us/articles/4403999362715-TMOS-Administration-201

F5 201 Exam Syllabus Topics: