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Avaya IP Office Configuration and Maintenance Sample Questions:

1. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail.
Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A) system status snapshot and debug view set to level 9 high trace and voicemail call flow database
B) system status snapshot and debug view set to level 5 Information trace and voicemail call flow database
C) system monitor trace with ISDN data and debug view set to level 5 Information trace and voicemail call flow database
D) system monitor trace with ISDN data and debug view set to level 9 high trace and voicemail call flow database

2. When using the System Status Application to troubleshoot an issue, which two are used for collecting data? (Choose two.)

A) Snapshot
B) Continuous Log
C) Resource view
D) Selective View
E) Development Tracing

3. A customer has requested that a plan be implemented to give their two sites complete resiliency.
Which option will accomplish this?

A) IP Office Resiliency License
B) VoiceMail Pro with a backup server
C) IP500v2 with redundant processor
D) IP Phones with backup call server

4. From which application are log files required for escalating issues to Avaya support?

A) Customer Call Status
B) System Monitor
C) Manager Report
D) SMDR

5. Which method allows access to the System Status Application?

A) Select "System Monitor" from "File\Advanced" within the Manager Application
B) Select "SSA" from "File\Offline" within the Manager Application.
C) Select "System Status" from "File\Advanced" within the System Monitor Application.
D) Select "System Status" from "File\Advanced" within the Manager Application.

Solutions: