Salesforce-Certified-Administrator Questions - Truly Beneficial For Your Salesforce Exam (Updated 248 Questions)
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Salesforce-Certified-Administrator is a certification exam offered by Salesforce that validates the skills and knowledge of individuals in the field of Salesforce administration. Salesforce Certified Administrator certification is designed for professionals who are responsible for managing and configuring Salesforce applications. Salesforce-Certified-Administrator exam measures the candidate's ability to manage users, data, security, and other aspects of Salesforce administration.
NEW QUESTION # 126
An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer.
which two automation tools should the administrator use?
Choose 2 answers
- A. Field Update
- B. workflow Rule
- C. process builder
- D. Outbound Message
Answer: A,C
Explanation:
Explanation
Process builder can be used to create a record-triggered flow that executes when an opportunity is closed as won and creates a follow-up task for the owner. Field update can be used to update a date field on the opportunity that can be referenced by a time-dependent workflow rule to create another task after 60 days.
References: https://help.salesforce.com/s/articleView?id=sf.process_which_tool.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.workflow_time_action_considerations.htm&type=5
NEW QUESTION # 127
Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers
- A. A user with Read Permission on account.
- B. A user with the Manage Cases Permission
- C. A user with the System Administrator profile.
- D. A user with manager role above the agent.
Answer: B,C
NEW QUESTION # 128
Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities.
The VP of Sales requested that this information be accessible on the opportunity and available for reporting.
Which two options should the administrator configure to meet these requirements?
Choose 2 answers
- A. Add the Campaign Member related list to the Opportunity page layout.
- B. Customize Campaign Member Role.
- C. Add the Opportunity Contact Role related list to the Opportunity page layout.
- D. Customize Campaign Role.
- E. Customize Opportunity Contact Role.
Answer: C,E
Explanation:
Explanation
Opportunity contact roles allow you to track ROI for contacts that are key stakeholders for opportunities. You need to customize the contact role field and add the related list to the opportunity page layout.
References: https://help.salesforce.com/s/articleView?id=sf.opportunity_contact_roles.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_opportunity_contact_role.htm&type=5
NEW QUESTION # 129
Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact.
What should the administrator use to achieve this?
- A. Related Lookup Filters
- B. Search Layout Editor
- C. Compact Layout Editor
- D. Page Layout editor
Answer: D
Explanation:
Explanation
Page layout editor is a tool that allows you to customize the layout and organization of detail and edit pages for a specific object and record type combination. You can also use page layout editor to customize related lists on detail pages by adding or removing fields, changing column order, sorting records, etc. To meet the requirement of showing different fields on the Case related list from the Account record for Sales and Customer Care users, you need to use page layout editor to modify the related list properties for each page layout assigned to those users. References:
https://help.salesforce.com/s/articleView?id=sf.customize_layoutrelatedlists.htm&type=5
NEW QUESTION # 130
AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.
What should AWC use to track Contacts?
- A. Usea partner community to track the Contacts.
- B. Create a Junction object to track many-to-many relationship.
- C. Enable Contacts to multiple Accounts.
- D. Create a new Contact record for each agency.
Answer: C
Explanation:
Explanation
Contacts to multiple accounts is a feature thatallows you to associate a single contact with multiple accounts, both business and person accounts. This way, you can maintain the historical accuracy of the contact record without creating duplicate records for each account.
References:https://help.salesforce.com/s/articleView?id=sf.contacts_multiple_accounts.htm&type=5
NEW QUESTION # 131
Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?
- A. Assignment Rules
- B. Workflow Rules
- C. Escalation Rules
- D. Case Rules
Answer: A
NEW QUESTION # 132
The Administrator at Universal Container wants to add branding to salesforce.
Which two considerations should the administrator keep in mind?
Choose 2 Answers
- A. Chatter external users see the built-in Lightning theme only.
- B. Only one theme can be active at a time, and a theme applies to the entire org.
- C. Themes apply to salesforce classic and to the salesforce mobile app.
- D. Up to 150 custom themes can be created, modified, or cloned from the built-in themes.
Answer: A,B
Explanation:
Explanation
Themes are a way to customize the look and feel of Salesforce by changing the colors, images, and logos that appear on Lightning Experience pages. However, there are some limitations and considerations when using themes, such as: only one theme can be active at a time, and a theme applies to the entire org; themes apply only to Lightning Experience and do not affect Salesforce Classic or the Salesforce mobile app; up to 300 custom themes can be created, modified, or cloned from the built-in themes; Chatter external users see the built-in Lightning theme only and cannot see custom themes. References:
https://help.salesforce.com/s/articleView?id=sf.themes_overview.htm&type=5
NEW QUESTION # 133
An administrator is planning to use Data Loader to mass import new records to a custom object from a new API.
What will the administrator need to do to use the Data Loader?
- A. Use the Data Import Tool to mass import custom object records.
- B. Reset their password and their security token.
- C. Append their security token at the end of their password to login.
- D. Add a permission set that allows them to import data.
Answer: B
NEW QUESTION # 134
Dream house realty needs to use consistent picklist values in the category field on accounts and cases, with values respective to record types.
Choose 2 options
- A. Global picklist
- B. Multi-select picklist
- C. Dependent picklist
- D. Custom picklist
Answer: A,C
Explanation:
Explanation
Dependent picklist and global picklist are two options that can be used to meet this requirement. Dependent picklist allows users to create a conditional relationship between two picklist fields, where the available values in one field depend on the value selected in another field. Global picklist allows users to create a set of picklist values that can be shared across multiple fields and objects, ensuring consistent values and reducing maintenance. References:
https://help.salesforce.com/s/articleView?id=sf.fields_about_dependent_picklists.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.picklist_global_picklists.htm&type=5
NEW QUESTION # 135
At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well.
Which are two considerations for enabling this functionality?
Choose 2 answers
- A. An administrator needs to create a group to enable record sharing
- B. Collaboration groups are created automatically for every department.
- C. Object layouts should be configured to include the groups related list.
- D. The Add Record action must be configured in the group publisher.
Answer: C,D
Explanation:
Explanation
To enable record sharing and collaboration with groups, you need to add the groups related list to the object layouts and configure the Add Record action in the group publisher.
References: https://help.salesforce.com/s/articleView?id=sf.collab_groups_records.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.collab_groups_record_actions.htm&type=5
NEW QUESTION # 136
An administration needs to store the ID of record type of later use in a flow.
Which kind of variable should the administrator use?
- A. Boolean variable
- B. ID variable
- C. Record variable
- D. Text variable
Answer: B
Explanation:
Explanation
An ID variable is a type of variable that can store an ID value of a record or a record type in a flow. It can be used to store the ID of a record type for later use in a flow, such as assigning it to a record or using it in a condition. A boolean variable is a type of variable that can store a true or false value in a flow. A text variable is a type of variable that can store a text value in a flow. A record variable is a type of variable that can store one or more field values of a record in a flow.
References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_variables.htm&type=5
NEW QUESTION # 137
An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement?
- A. Escalation Rules
- B. Territory Management
- C. Omni-Channel
- D. Knowledge Management.
Answer: C
Explanation:
Explanation
To assign agent capacity and skill set, the administrator should enable Omni-Channel, which is a feature that allows agents to work on multiple cases or chats at once based on their availability and expertise.
Omni-Channel can route work items to agents based on their predefined capacity and skills, ensuring that they are working on the right tasks at the right time. Knowledge Management, Escalation Rules, and Territory Management are not related to agent capacity and skill set.
References:https://help.salesforce.com/s/articleView?id=sf.omnichannel_overview.htm&type=5
NEW QUESTION # 138
The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.
How should this be configured?
- A. Assignment Rules.
- B. Escalation Rules
- C. Case Queues
- D. Business Hours.
Answer: A
NEW QUESTION # 139
An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.
What should the administrator do to meet the deadline without increasing the budget?
- A. Train someone on the sales and marketing teams to build dashboards.
- B. Build the dashboards manually to meet the deadline.
- C. Check the AppExchange for prebuilt Solution that can be easily customized.
- D. Hire a Consultant to build the custom dashboards.
Answer: C
Explanation:
Explanation
To save time and budget, you can check the AppExchange for prebuilt solutions that can be easily customized for your needs. AppExchange is a marketplace for apps, components, and consulting services that extend Salesforce functionality.
References: https://appexchange.salesforce.com/
NEW QUESTION # 140
Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.
Which tool should an administrator use to meet the requirement?
- A. Path key fields
- B. Opportunity processes
- C. Dynamic forms
- D. Workflow rules
Answer: A
Explanation:
Explanation
To surface important values based on the stage of the opportunity, the administrator should use path key fields that display fields relevant to each stage along with guidance for success. Path key fields can be customized for each stage and can help users focus on key information and actions as they move opportunities through the sales process. Dynamic forms, opportunity processes, and workflow rules are not designed to show values based on stages. References: https://help.salesforce.com/s/articleView?id=sf.path_key_fields.htm&type=5
NEW QUESTION # 141
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Preparing for the Salesforce Certified Administrator exam requires a significant amount of time and effort. Candidates should have a solid understanding of Salesforce and its features, as well as experience working with the platform. Salesforce offers a variety of resources to help candidates prepare for the exam, including training courses, study guides, and practice exams.
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