[Nov 04, 2025] Health-Cloud-Accredited-Professional PDF Recently Updated Questions Dumps to Improve Exam Score
Health-Cloud-Accredited-Professional Dumps Full Questions with Free PDF Questions to Pass
Salesforce Health Cloud Accredited Professional certification exam is designed to validate a professional's expertise in implementing, configuring, and managing the Salesforce Health Cloud solution. Salesforce Health Cloud Accredited Professional certification is ideal for individuals working in healthcare organizations, including providers, payers, and pharmaceutical companies, who are looking to leverage Salesforce's technology to improve patient outcomes and streamline their operations.
NEW QUESTION # 17
A provider system wants to leverage Health Cloud to enable its care providers to conduct video visits socioeconomic factors that impact their care.
Which capability should a consultant recommend for this use case?
- A. Integrated Care Management
- B. Virtual Care
- C. Intelligent Appointment Management
- D. Telehealth
Answer: D
Explanation:
To enable care providers to conduct video visits with patients and capture socioeconomic factors that impact their care, a consultant should recommend the Telehealth capability in Health Cloud. Telehealth allows care providers to connect with patients through video calls, chat messages, and surveys within Health Cloud. Telehealth also enables care providers to collect and analyze social determinants of health (SDOH) data from patients using assessments and surveys3. Telehealth helps improve patient engagement, satisfaction, and outcomes by providing convenient and personalized care. Integrated Care Management, Intelligent Appointment Management, or Virtual Care are not capabilities that can fulfill this use case.
NEW QUESTION # 18
Bloomington Caregivers would like to display patient information from both Salesforce standard objects and data from an external system.
Which three Health Cloud features should a consultant recommend the company use to display this on the patient record page?
Choose 3 answers
- A. FlexCards
- B. Visualforce Pages
- C. Integration Procedures
- D. Salesforce Flows
- E. DataRaptors
Answer: A,C,E
Explanation:
Step-by-Step
Health Cloud Best Practice for Displaying Internal and External Data:
FlexCards (part of OmniStudio) can display data from multiple sources in a unified view on a patient record.
Integration Procedures connect to external systems and bring in data (e.g., from EHRs or other sources).
DataRaptors extract and transform Salesforce data for display and use in FlexCards.
Salesforce Documentation Reference:
"FlexCards can display internal Salesforce data and call Integration Procedures or DataRaptors to bring in external or standard object data."
- OmniStudio Standard Guide
"Integration Procedures are used to retrieve and update data from external systems and can be invoked directly from FlexCards or OmniScripts."
- OmniStudio Integration Procedures
"DataRaptors map Salesforce data to and from FlexCards and Integration Procedures, enabling seamless display of patient information."
- OmniStudio DataRaptors
Other Options:
Salesforce Flows: Good for automation but not for real-time display of combined external and internal data on record pages.
Visualforce Pages: Legacy solution, not recommended for modern Health Cloud patient page display, and does not natively integrate with OmniStudio tools.
Reference:
OmniStudio Standard Guide
OmniStudio Integration Procedures
OmniStudio DataRaptors
NEW QUESTION # 19
A developer needs to modify the out-of-the-box Advanced Patient Card to display the Category, SubjectID, and Date for active Clinical Alerts. Which three steps should the developer take to accomplish this?
Choose 3 answers
- A. Create a DataRaptor to extract necessary data.
- B. Create and activate a new child card.
- C. Clone the parent card.
- D. Change the child card state to show active.
- E. Define session variables to control visibility of clinical data.
Answer: A,C,D
Explanation:
To modify the out-of-the-box Advanced Patient Card in Salesforce Health Cloud to display the Category, SubjectID, and Date for active Clinical Alerts, a developer should follow these steps:
* Clone the Parent Card (Option A):
* Begin by cloning the existing parent FlexCard that represents the Advanced Patient Card. This allows you to create a customized version without altering the original component.
* Cloning ensures that the new card retains the base functionality while providing the flexibility to add or modify features as required.
* Create a DataRaptor to Extract Necessary Data (Option C):
* Utilize OmniStudio's DataRaptor to define a data extraction process that retrieves the specific fields-Category, SubjectID, and Date-from the Clinical Alerts object.
* Configure the DataRaptor to filter and return only active clinical alerts, ensuring that the card displays relevant information.
* This step is crucial for sourcing the data that will be presented on the customized patient card.
* Change the Child Card State to Show Active (Option E):
* After cloning the parent card, modify the state of the child card to ensure it displays active clinical alerts.
* This involves setting the appropriate conditions within the card's configuration to filter and present only active alerts, aligning with the requirement to display current clinical information.
By executing these steps, the developer customizes the Advanced Patient Card to effectively display the desired fields for active Clinical Alerts, enhancing the utility of the patient card for healthcare providers.
References:
Advanced Patient Card - Salesforce Help
OmniStudio for Health Cloud
NEW QUESTION # 20
Which credentials are available to track against providers with standard Health Cloud? (Choose two.)
- A. Specialties
- B. Facility Relationship
- C. Business License
- D. Board Certification
Answer: A,D
Explanation:
Reference and details below.
NEW QUESTION # 21
When implementing Provider Search functionality, which two changes allow an external user to access search results?
Choose 2 answers
- A. Use Experience Builder to add the Provider Search component to a page on the site.
- B. Create a sharing rule on the Care Provider Searchable Field object to share with external users.
- C. Give the site user profile Read access to the Data Pipeline object.
- D. Give the site user profile Read access to the Care Provider Searchable Field object.
Answer: A,D
Explanation:
To enable external users to access Provider Search functionality, you need to make necessary changes to the Experience Cloud site and permissions:
Steps to Enable Provider Search for External Users:
Add the Provider Search Component to the Site (Option A):
Use Experience Builder to include the Provider Search Lightning Web Component on a public-facing page of the Experience Cloud site.
Steps:
Navigate to Experience Builder.
Drag and drop the Provider Search component onto a designated page.
Publish the site to make the component available to external users.
Grant Read Access to the Care Provider Searchable Field Object (Option C):
External users must have appropriate permissions to view the provider search results.
Steps:
Go to Setup > Profiles.
Edit the site user profile associated with the Experience Cloud site.
Grant Read access to the Care Provider Searchable Field object.
Save and assign the profile to the relevant users.
Additional Notes:
Sharing Rules (Not Necessary): Sharing rules are not required if the external user profile already has sufficient object-level access.
Data Pipeline Object (Not Relevant): The Data Pipeline object is not directly involved in enabling Provider Search functionality for external users.
Reference:
Enable Provider Search in Health Cloud
Experience Cloud for Health Cloud
NEW QUESTION # 22
A customer wants to view medication data from Health Cloud leveraging FHIR standards. Which Health Cloud data model should a consultant use?
- A. Electronic health record (EHR) data model
- B. Integrated Care Management data model
- C. Clinical data model
- D. Virtual Care data model
Answer: C
Explanation:
To view medication data from Health Cloud leveraging FHIR standards, a consultant should use the clinical data model. This data model is built to align with HL7's FHIR R4 and provides objects and fields to store and access clinical information such as medications, conditions, encounters, observations, and more6. The clinical data model also supports FHIR APIs to enable interoperability between Health Cloud and external systems that use FHIR standards7. Integrated Care Management data model, Electronic health record (EHR) data model, or Virtual Care data model are not data models that can fulfill this requirement.
NEW QUESTION # 23
A payer is implementing Health Cloud and wants to leverage predefined rules for its prior authorization request review process. The payer would like to leverage out-of-the-box Health Cloud functionality to drive speed to value.
Which prebuilt feature should a consultant recommend the payer leverage?
- A. Expression Set Templates
- B. OmmScript Templates
- C. Integration Procedures
- D. FlexCards
Answer: A
Explanation:
For a payer implementing Health Cloud, leveraging predefined rules for prior authorization reviews can significantly improve efficiency and speed. Salesforce Health Cloud provides Expression Set Templates as an out-of-the-box feature to achieve this.
* Predefined Rules:
* Expression Set Templates come with prebuilt rule sets that can evaluate conditions, making them ideal for automating prior authorization request reviews.
* Customizable Logic:
* While they provide predefined logic, templates can also be customized to align with specific payer policies or regulatory requirements.
* Faster Implementation:
* Using out-of-the-box templates accelerates time-to-value, as they require minimal configuration compared to building rules from scratch.
* A. Integration Procedures: Focuses on data integration and server-side processing but does not address predefined rules for authorization reviews.
* C. FlexCards: Provides UI components for displaying information but does not support rule evaluation.
* D. OmniScript Templates: Useful for guided workflows but not specifically for predefined rule management.
References:
Expression Sets in Salesforce Health Cloud
NEW QUESTION # 24
In which three ways does Health cloud meet compliance and ..................
- A. Health Cloud helps HLS organization achieve HIPAA Compliance
- B. Health cloud is HIPAA certified
- C. Health cloud is GDPR certified
- D. Health cloud is HITRUST certified
- E. Health cloud is HL-7 Compliant
Answer: A,B,E
NEW QUESTION # 25
An administrator for Health Cloud wants to ensure that the files in their full sandbox instance are encrypted.
Which encryption solution supports the encryption of files in this scenario?
- A. Classic Encryption
- B. Salesforce Shield
- C. Salesforce Data Mask
- D. Industry Data Security
Answer: B
Explanation:
Salesforce Shield is a robust security suite designed to ensure data encryption, monitoring, and auditing compliance for sensitive data, including files stored in Salesforce. In a full sandbox environment where data encryption is crucial, Shield's Platform Encryption is the ideal solution.
Features of Salesforce Shield Platform Encryption:
Encrypts files and attachments stored in Salesforce.
Protects sensitive data such as personally identifiable information (PII) to comply with regulations like HIPAA.
Ensures encryption persists even when files are exported or shared outside the Salesforce environment.
Why Other Options Are Incorrect:
Classic Encryption: Limited to custom text fields, lacks support for files or advanced use cases.
Industry Data Security: Focused on data classification and access control, not encryption.
Salesforce Data Mask: Used to mask data in sandboxes for testing, not encrypt files.
Reference:
Salesforce Shield Platform Encryption Guide
Salesforce Security Guide
NEW QUESTION # 26
Which Visual representation in Health Cloud would enable a care coordination to see all the relationships between a patient and the people and organizations participating in the patient's, including those across multiple care plans?
- A. Timeline view
- B. Lightning Empower Components
- C. Care Team
- D. Patient Card
- E. Householding Map
Answer: E
NEW QUESTION # 27
An agent at a MedTech company requires a Ul component that displays customer data and contains a link to create a new order. Once clicked, the link starts a process to build a new order and displays the available products for purchase. Which three OmniStudio capabilities are required to solve this use case?
- A. FlexCards
- B. Document Generation
- C. OmniScript
- D. Integration Procedures
- E. DataRaptors
Answer: A,B,C
Explanation:
To solve the use case of creating a new order and displaying available products for purchase, a developer should leverage the following OmniStudio capabilities:
OmniScript: This is a capability that allows developers to create guided flows that capture user inputs and execute business logic. OmniScript can be used to create a process that builds a new order based on customer data and product selection9.
FlexCards: This is a capability that allows developers to create reusable UI components that display data from various sources. FlexCards can be used to create a component that shows customer data and contains a link to start the OmniScript flow10.
Document Generation: This is a capability that allows developers to create documents based on templates and data from various sources. Document Generation can be used to create an order confirmation document that shows the details of the order and products purchased11. DataRaptors or Integration Procedures are not required capabilities for this use case.
NEW QUESTION # 28
A clinic is looking to manage its associated physicians within Health Cloud.
Which two objects support Salesforce's recommended approach to model the doctors in the clinic's Health Cloud org?
Choose 2 answers
- A. Healthcare Practitioner
- B. Healthcare Provider
- C. Contact
- D. Person Account
Answer: A,B
Explanation:
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with References
* Healthcare Practitioner and Healthcare Provider Objects:
* Salesforce recommends using theHealthcare Practitionerobject for modeling individual doctors and theHealthcare Providerobject for organizations/facilities.
* Extract:
"Model physicians using the Healthcare Practitioner object and relate them to organizations or facilities using the Healthcare Provider object."
-Provider Network Management Data Model
* Other Options:
* A. ContactandB. Person Accountare not the recommended approach for modeling licensed clinical professionals in the Health Cloud provider data model.
References:
Provider Network Management Data Model
NEW QUESTION # 29
Bloomington Caregivers has replaced its legacy Contact Center application with Health Cloud. During user acceptance testing (UAT), the call center team is reporting differences between current Identity Verification business processes and what was built in Health Cloud.
The call center manager has requested the following changes:
* Birth Date be available in results and as an optional verifier, but no longer required for verification purposes
* Add 'Bloomington ID', a custom field on Account, to search results and as a required verifier What should a consultant do to meet these requirements?
- A. Add two new Identity Verification Process Field records for 'Bloomington ID'; one with the Field Type set to Result Field and one with Field Type set to Optional Verifier. Delete the Birth Date record which has the Field Type value Required Verifier.
- B. Add two new Identity Verification Process Field records for 'Bloomington ID'. Set the Field Type to Result Field and set the Required field to true. Add the new record to the Lightning component parameters in the identity flow screen in Flow Builder.
- C. Add 'Bloomington ID' to the picklist choices within the Identity Verification flow and mark it as required. Remove the Birth Date record from the required fields picklist and add Birth Date to the optional verifiers picklist.
- D. Add two new Identity Verification Process Field records for 'Bloomington ID'; one with Field Type set to Result Field and one with Field Type set to Required Verifier. Change the Birth Date record with Field Type value Required Verifier to Optional Verifier.
Answer: D
Explanation:
In Salesforce Health Cloud, Identity Verification Processes allow you to configure how patient or contact identities are verified during interactions. The requirements from the call center team involve modifying the verification process to:
* Include "Bloomington ID":
* This custom field should be added as a required verifier and also included in search results.
* Modify "Birth Date":
* Remove it as a required verifier while keeping it available as an optional verifier in the process.
Steps to Implement the Solution:
* Add Two New Identity Verification Process Field Records for 'Bloomington ID':
* Field Type: Result Field: Ensures the field appears in the search results.
* Field Type: Required Verifier: Makes this field mandatory for identity verification.
* Modify Birth Date Record:
* Update the existing record for Birth Date by changing its Field Type from "Required Verifier" to
"Optional Verifier." This adjustment makes the field optional in the verification process.
This approach ensures the flexibility and compliance requested by the call center manager while aligning with Salesforce Health Cloud's configurable Identity Verification features.
References:
Administer Health Cloud
Flow Builder Documentation for Identity Verification
NEW QUESTION # 30
A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.
Which group of people should a consultant work with to identify pain points and define project requirements?
- A. (Persona) General physician
(Stakeholder) Salesforce administrator
(Stakeholder) Marketing Cloud administrator - B. (Persona) Contact Center agent
(Stakeholder) Salesforce administrator
(Stakeholder) Integration architect - C. (Persona) Contact Center agent
(Stakeholder) Tableau developer
(Stakeholder) MuleSeft developer - D. (Persona) Care coordinator
(Stakeholder) Sales administrator
(Stakeholder) Tableau developer
Answer: B
Explanation:
Step-by-Step Explanation:
* Understanding the Scenario:
* The provider aims to build aContact Center using Health Cloudfor patients to:
* Set up appointments
* Get billing answers
* Update plan information
* Salesforce's Best Practices for Requirements Gathering:
* Salesforce Health Cloud documentation emphasizescollaborating with end users and technical stakeholdersto uncover pain points and define requirements.
* Extract from Health Cloud Admin Guide:
"Successful Health Cloud projects start with workshops that bring together key personas, such as contact center agents and care coordinators, with technical stakeholders including Salesforce admins and integration architects. These sessions surface pain points, business needs, and integration requirements."
-Reference: Administer Health Cloud - Implementation Best Practices
* Who Should Be Involved?
* Contact Center agent (Persona):
* Directly understands patient needs and pain points during calls and chats.
* Can highlight workflow, usability, and feature needs.
* Salesforce administrator (Stakeholder):
* Understands platform capabilities, permissions, and how features will be implemented or configured.
* Integration architect (Stakeholder):
* Critical for connecting Health Cloud to other systems (e.g., EHR, billing, insurance).
* Ensures technical feasibility for integrations (e.g., real-time eligibility checks, appointment scheduling with external systems).
* Why Other Answers Are Not Correct:
* B:General physician and Marketing Cloud admin are not core to Contact Center workflows or technical design for scheduling/billing.
* C:Sales administrator and Tableau developer focus on sales or analytics, not operational or integration workflows for Contact Centers.
* D:Tableau developer and MuleSoft developer are more technical roles but not typically involved in initial workflow and requirements gathering at the Contact Center user level.
* Official Document Extract:
* From Salesforce Implementation Guides:
"It is essential to involve actual end users (such as agents) and platform administrators in requirements workshops, and to include an integration architect for designing connected experiences."
-Reference: Administer Health Cloud - Implementation Best Practices
References:
Administer Health Cloud - Implementation Best Practices
NEW QUESTION # 31
A UX designer wants to change the formatting of an OmniStudio FlexCard field element to have a font of Times New Roman with a red color.
What are two ways the designer should make the changes?
Choose 2 answers
- A. Write custom CSS.
- B. Make edits t0 Field Properties.
- C. Make edits to Field Style.
- D. Made edits to Setup Panel.
Answer: A,C
Explanation:
To change the formatting of a field element in an OmniStudio FlexCard to use the Times New Roman font and a red color, the following approaches are viable:
1. Write Custom CSS (B):
Custom CSS can be applied to define specific styling for field elements in a FlexCard.
CSS rules can specify the font family (Times New Roman) and color (red) precisely, providing complete control over design details.
Example:
.my-custom-class {
font-family: "Times New Roman", serif;
color: red;
}
This CSS class can be referenced in the FlexCard configuration.
2. Make Edits to Field Style (D):
The Field Style section in the FlexCard Designer allows designers to set styling properties directly.
Font family and color are common options available in the Field Style configuration, making it straightforward to apply basic formatting changes without writing code.
Why Other Options Are Incorrect:
A . Make edits to Field Properties: Field Properties control functional aspects of the field (e.g., field type or source) rather than styling.
C . Make edits to Setup Panel: The Setup Panel configures overall FlexCard settings but does not handle individual field styling.
Reference:
OmniStudio FlexCard Designer Documentation
Custom Styling in OmniStudio
NEW QUESTION # 32
The Salesforce administrator for Lake Tahoe Hospital would like to implement Utilization Management. What are the design consideration that administrator has to be aware of when creating the application? (Choose two.)
- A. Path can not be used to visually represent the status of a care request.
- B. Care requests has empower components that can be exposed within Communities.
- C. Care request functionality is included in the Health Cloud managed package.
- D. Each Care request has to have an associated case.
- E. New Care requests can be created using the 'create care request' component.
Answer: D,E
NEW QUESTION # 33
Which three of the following features are included with a Health Cloud License?
- A. Intelligent Form Reader with Amazon Textract
- B. Surveys
- C. Care Cordination(Patient Services)
- D. Intelligent Document Automation
- E. EHR Mulesoft Templates
Answer: A,B,D
NEW QUESTION # 34
Bloomington Caregivers is launching a patient portal with contact tracing functionality as part of its Health Cloud implementation. Users require the ability to leverage advanced sharing and customizable dashboards.
Which license should a consultant recommend for the external patient users?
- A. Experience Cloud for Health Cloud
- B. Customer Community for Health Cloud
- C. External Apps for Health Cloud
- D. Customer Community Plus for Health Cloud
Answer: D
Explanation:
When launching a patient portal with contact tracing functionality as part of a Health Cloud implementation, it's crucial to select a license that supports advanced sharing capabilities and customizable dashboards for external patient users. The Customer Community Plus for Health Cloud license is the most appropriate choice to meet these requirements.
Key Features of Customer Community Plus for Health Cloud:
Advanced Sharing: This license offers advanced sharing capabilities, allowing for more granular control over data access. This ensures that patients can securely access their health information while maintaining compliance with privacy regulations.
Customizable Dashboards: With this license, users have access to customizable dashboards, enabling the presentation of personalized health data, appointment schedules, and other relevant information in an intuitive and user-friendly interface.
Enhanced Permissions: Customer Community Plus provides enhanced permissions compared to the standard Customer Community license, including the ability for users to manage their own records and collaborate more effectively with healthcare providers.
Considerations:
User Access Requirements: Assess the specific needs of your patient users, including the types of data they need to access and the level of interaction required within the portal. Customer Community Plus supports more complex use cases involving data sharing and collaboration.
Compliance and Security: Ensure that the chosen license aligns with healthcare compliance standards, such as HIPAA, to protect patient information. The advanced sharing and security features of Customer Community Plus support adherence to these regulations.
Reference:
Experience Cloud for Health Cloud FAQ: This Salesforce Help article provides detailed information about the capabilities and features of Experience Cloud licenses tailored for Health Cloud, including advanced sharing and dashboard customization.
Salesforce
Editions & Pricing - Health Cloud: This Salesforce pricing page outlines the different Health Cloud editions and their features, helping to determine the most suitable license for your needs.
Salesforce
By selecting the Customer Community Plus for Health Cloud license, Bloomington Caregivers can provide their external patient users with a robust and secure portal experience, featuring advanced data sharing and customizable dashboards that enhance patient engagement and satisfaction.
NEW QUESTION # 35
The Salesforce administrator for ABC Policies Inc, a Health Care Payer Organization, would like to enable the members to enroll in and out of Care Program multiple times. Where, within Health Cloud Settings, should a Health Cloud administrator make changes to accomplish this requirement?
- A. Health Cloud Settings
- B. Care Program Settings
- C. Care Request Settings
- D. Program Enrollee Settings
Answer: D
Explanation:
Reference and details below.
According to the Health Cloud Implementation Guide, Program Enrollee Settings is the place within Health Cloud Settings where a Health Cloud administrator can make changes to accomplish the requirement of enabling the members to enroll in and out of Care Program multiple times. Program Enrollee Settings allow the administrator to configure how members can be enrolled in or removed from care programs, such as allowing multiple enrollments, setting enrollment statuses, and defining enrollment criteria. Care Program Settings, Health Cloud Settings, and Care Request Settings are not places where the administrator can make changes to enable multiple enrollments.
NEW QUESTION # 36
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