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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. During your Experience Discovery Session with a client, you learn that only the IT department is currently using Slack, but the client plans to launch Slack to the rest of the organization soon.
How will this information affect your deliverables?

A) The client will have varying levels of Slack usage maturity across the organization that you will need to cater towards.
B) The marketing team will require its own Slack support process.
C) The client will require two separate sessions for the Slack Governance discussion, one for existing users and another for brand new users.
D) Org-wide channels cannot be adopted across the company.

2. Your client is researching the acquisition of a new company and wants to collaborate on the acquisition in Slack. The acquisition would be a long-term process and would need input from many departments from different workspaces, including finance and legal. Given that the acquisition is still in consideration, this information needs to be kept private.
How would you recommend they collaborate?

A) Use public channels to collaborate on general acquisition issues, and private channels to collaborate on sensitive information.
B) House all acquisition related channels in a global workspace and make all channels private.
C) Through multi-workspace channels.
D) Through a separate hidden workspace.

3. You are hosting a Slack training for your client, Elevated Enterprises, who just completed their grid migration. To prepare for the training session, you created a Slack training channel but did not invite any participants because the first activity in your session will be for them to search for and join the channel. At the start of the session, you realize that some attendees are not able to find and join the channel by searching for the channel name in the search bar, while others are able to search and join the channel with no issue.
What is the most likely reason some users can find and join the training channel while others cannot?

A) The users have accidentally filtered their search results.
B) The channel is public but in a workspace that not all users belong to.
C) The users have not enabled Slack Connect.
D) The channel is private.

4. Your client wants to create an IT Support help channel and asks you to advise on the best option using Slack channel naming settings and best practices.
Which channel name do you select?

A) #help_it
B) #help-it!
C) #help-it
D) #HELP-IT

5. After a grid migration, what is one data point that remains at the workspace level?

A) Files
B) Custom profile fields
C) Custom emojis
D) User groups

Solutions: