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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. In which TWO situations should the ITIL guiding principles be considered?
1. In every initiative
2. In relationships with all stakeholders
3. Only in specific initiatives where the principle is relevant
4. Only in specific stakeholder relationships where the principle is relevant

A) 1 and 2
B) 1 and 4
C) 3 and 4
D) 2 and 3

2. Which statement about output is correct?

A) They consist of several outcomes.
B) They describes how the service performs.
C) They capture customer demand for services
D) They contribute to the achievement of outcomes

3. Which practice has a purpose that includes restoring normal service operation as quickly as possible?

A) Incident management
B) Supplier management
C) Problem management
D) Deployment management

4. For which purpose would the continual improvement practice use a SWOT analysis?

A) Tracking and managing ideas
B) Defining the future desired state
C) Understanding the current state
D) Ensuring everyone actively participates

5. Which 'service level management' activity helps staff to deliver a more business-focused service?

A) Understanding the ongoing requirements of customers
B) Creating targets based on the percentage of uptime of a service
C) Measuring low-level operational activities
D) Using complex technical terminology in service level agreements (SLAs)

Solutions: