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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. The value created by a service is defined in terms of business outcomes, customer preferences, and which other element?

A) Business activity
B) Business vision
C) Customer assets
D) Customer perceptions

2. A Service design package (SDP) would normally be produced for which of the following?
1 . A new IT service
2 . A major change to an IT service
3 . An emergency change to an IT service
4 . An IT service retirement

A) None of the above
B) 2, 3 and 4 only
C) 1, 2 and 4 only
D) All of the above

3. What is the CORRECT definition of service management?

A) A group of people that manages services to fulfil the needs of users and customers
B) A set of specialised organisational capabilities for delivering value to customers in the form of services
C) A set of specialised assets for transitioning services into the live operational environment
D) A group of events that meet the demand from customers for services that they receive

4. A process owner is responsible for which of the following?
1 . Defining the process strategy
2 . Assisting with process design
3 . Improving the process
4 . Performing all activities involved in a process

A) 1, 2 and 3 only
B) 2, 3 and 4 only
C) 1, 2 and 4 only
D) All of the above

5. Which one of the following is a correct definition of a supplier category?

A) Tactical - for relationships involving significant commercial activity and business interaction
B) Operational - for suppliers providing low value and/or readily available products and services
C) Strategic - for suppliers of operational products or services
D) Commodity - for significant partnering relationships that involve senior managers

Solutions: