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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Wo sind die Details der erforderlichen Leistungsergebnisse eines Dienstes definiert?

A) Serviceanfragen
B) Servicekomponenten
C) Serviceangebote
D) Service-Level-Vereinbarungen

2. Was ist ein Problem?

A) Eine Ergänzung oder Änderung, die Auswirkungen auf Dienste haben könnte
B) Eine Ursache oder mögliche Ursache eines oder mehrerer Vorfälle
C) Jede Zustandsänderung, die für die Verwaltung eines Konfigurationselements von Bedeutung ist
D) Eine ungeplante Verringerung der Qualität einer Dienstleistung

3. Welche Art von Änderung wird am ehesten als Serviceanfrage verwaltet?

A) Eine Standardänderung
B) Eine Notfalländerung
C) Eine normale Änderung
D) Eine organisatorische Änderung

4. Wofür werden die ITIL-Leitprinzipien verwendet?

A) Um einer Organisation zu helfen, gute Entscheidungen zu treffen
B) Identifizierung von Aktivitäten, die eine Organisation durchführen muss, um einen wertvollen Service zu liefern
C) Eine Organisation leiten und kontrollieren
D) Um sicherzustellen, dass die Leistung einer Organisation kontinuierlich den Erwartungen der Stakeholder entspricht

5. Welche Vorgehensweise stellt sicher, dass genaue und zuverlässige Informationen zu Konfigurationselementen und den Beziehungen zwischen ihnen verfügbar sind?

A) Überwachung und Ereignisverwaltung
B) Dienstkonfigurationsverwaltung
C) IT-Asset-Management
D) Servicedesk

Solutions: