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HP HP2-I57 Exam Syllabus Topics:

HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. Which statements are true about HP Premium+ Support end user alerts? (Select three.)

A) If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
B) When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
C) Only non-hybrid employees can receive end user alerts directly on their device.
D) End users cannot snooze the alerts.
E) HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.

2. Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.

A) HP Device Life Extension supports sustainability RFP requests.
B) HP Device Life Extension can be sold as a stand-alone service.
C) HP Device Life Extension can be added-on to Essential, Premium, and Premium+.
D) HP Device Life Extension always comes with Accidental Damage Protection.

3. It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

A) Asking leading questions to understand your customers' pain points
B) Assuming all customers need the same set of blueprints to get them where they need to go
C) Focusing only on asking questions related to services solutions since hardware is separate
D) Identifying things your customer's employees say they're missing in their IT support today
E) Actively listening and taking notes

Solutions: