HP HP2-B102 Exam : HP Imaging and Printing Sales Fundamentals Exam

  • Exam Code: HP2-B102
  • Exam Name: HP Imaging and Printing Sales Fundamentals Exam
  • Updated: Aug 07, 2026
  • Q & A: 63 Questions and Answers

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HP HP2-B102 Exam Syllabus Topics:

SectionObjectives
Topic 1: Printing solutions and services- Managed print services basics
  • 1. Device lifecycle management
    • 2. Cost optimization concepts
      - Security and document workflow
      • 1. Document workflow solutions overview
        • 2. Print security fundamentals
          Topic 2: Imaging and Printing Fundamentals- HP imaging and printing portfolio overview
          • 1. Printer categories and technologies
            • 2. HP product positioning basics
              - Sales fundamentals for HP solutions
              • 1. Customer needs analysis
                • 2. Value-based selling concepts
                  Topic 3: Customer solutions positioning- Solution mapping
                  • 1. SMB vs enterprise print environments
                    • 2. Matching HP devices to customer needs
                      - Competitive positioning
                      • 1. Channel sales fundamentals
                        • 2. HP advantages in print ecosystem

                          HP Imaging and Printing Sales Fundamentals Sample Questions:

                          1. What are three of the six stages of the technology lifecycle? (Select three)

                          A) Assessment
                          B) Deployment
                          C) Planning
                          D) Procurement
                          E) Repair
                          F) Purchasing
                          G) Evaluation


                          2. HP ink cartridges are recycled by first shredding the plastic cartridge bodies What happens to the shredded material?

                          A) It is cleaned, compressed, and disposed of in the land fill.
                          B) It is used to make HP recycled paper, which is exclusively used on HP campuses worldwide.
                          C) It is sold for use in shipping containers, auto parts, and carpet fibers.
                          D) It is used to make new print cartridges.


                          3. What is the color strategy known as piggybacking?

                          A) using colors that appear next to each other on the color wheel
                          B) working with the producer of a non-competing product to market a complementary product, such as the way fashion designers coordinate men's dress shirts and ties
                          C) risking sure the colors overlap so they appear to be 'piggybacking" on each other
                          D) using complementary colors in marketing documents


                          4. What is the HP Marketing Resource Center?

                          A) A new HP print center for end users who provide customer-designed marketing material
                          B) A new HP service for HP partners who provide printed marketing material on demand
                          C) An HP resource for document templates, free training classes, and success stories
                          D) A newly-created team of marketing experts who provide in-house training for HP partners


                          5. What does the HP Embedded Web Server do?

                          A) shows end users all devices that are available for printing
                          B) enables users to access and manage imaging and printing devices remotely
                          C) orders supplies automatically
                          D) automatically notifies the IT department every time an imaging or printing device is used


                          Solutions:

                          Question # 1
                          Answer: A,C,G
                          Question # 2
                          Answer: C
                          Question # 3
                          Answer: D
                          Question # 4
                          Answer: B
                          Question # 5
                          Answer: B

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