Avaya 37820X Exam : Avaya Midsize Solution Design Exam
- Exam Code: 37820X
- Exam Name: Avaya Midsize Solution Design Exam
- Updated: Sep 11, 2026
- Q & A: 66 Questions and Answers
About Avaya 37820X Exam Questions
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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
| Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
| Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
| Unified Communications and Collaboration Design | - UC Applications
|
| Solution Sizing and Bill of Materials | - Solution Configuration
|
| Networking and Infrastructure Design | - Infrastructure Requirements
|
| Implementation and Migration Planning | - Deployment Strategy
|
Avaya Midsize Solution Design Sample Questions:
Current trends in the midsize segment can be grouped into four areas: IT (Information Technology), collaboration and engagement, workforce, and cloud communications.
In the area of cloud communications, which characteristic is associated with midsize businesses?
- A. They decrease solution complexity by reducing features.
- B. They Improve and extend the mobile infrastructure.
- C. They can shift to cloud storage for data and Information.
- D. They will gain greater flexibility.
Correct Answer: D 🗳️
For your customer, you have decided to configure an IP Office Server Edition.
Using Just the primary server, which types of internal collaboration are available for the power users?
- A. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses and video licenses
- B. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses
- C. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses and video licenses
- D. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses
Correct Answer: D 🗳️
You are working with a customer to migrate them to an Avaya Midsize solution with IP Office. They have nine existing analog trunks that each cost $40 per month. You want to determine If It would be cost effective to go to digital trunking using a T1/E1 at a cost of $400 per month.
Although the analog monthly line charges are less, what else would need to be taken Into consideration to look at the total cost difference?
- A. Digital trunking requires an SBCE for security.
- B. The cost for nine analog trunk ports versus a single digital trunk port.
- C. Digital trunking needs VCM channels and analog trunks do not-
- D. Analog devices, such as a classic fax machine, attached to the IP Office require analog trunks.
Correct Answer: D 🗳️
Refer to the Scenario: IT-FAC.
You plan to recommend that IT-FAC use the geo-presence feature to keep track of their security and maintenance personnel.
Which application and deployment option will provide this functionality?
- A. one-X Mobile Preferred using iOS or Android smartphones
- B. one-X Mobile Preferred using Windows smartphones
- C. Avaya Communicator using iOS or Android smartphones
- D. Scopia Mobile using iOS or Android smartphones
Correct Answer: A 🗳️
Refer to the Scenario: IT-FAC.
With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.
In addition to the number of trunks required to extend calls, what other design issue must be considered?
- A. The incoming trunk must be digital and the outgoing can be analog or digital.
- B. The Incoming trunk can be analog or digital and the outgoing trunk must be digital.
- C. The incoming and outgoing trunk can be analog or digital.
- D. The incoming and outgoing trunk must be digital.
Correct Answer: A 🗳️
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