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IBM 000-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)

A) Problems
B) Inventory
C) Incidents
D) Purchase Orders
E) Web Service Library
F) Solutions

2. What information should be available in a high level requirements document?

A) The customer's vision for the solution design.
B) The customer's wants and needs for a product or solution.
C) A statement of the scope, objectives, and participants in a project.
D) The requirements for one or more new features for an existing product.

3. A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?

A) Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT
B) Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
C) Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).
D) The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.

4. What is the main purpose of the IBM Tivoli Integration Composer product?

A) Management of physical and virtual endpoint servers, desktops, roaming laptops, and specialized equipment
B) Quick identification of distributed hardware and software inventory
C) Population of IBM SmartCloud Control Desk database with asset inventory and system management tools data
D) Monitoring as needed for selected asset inventory and system management tools

5. A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

A) Define the new users in the existing IBM SmartCloud Control Desk
B) Build a separate instance of IBM SmartCloud Control Desk
C) Buy an additional 5,000 end user licenses
D) Buy an IBM SmartCloud Control Desk for Internal Service Provider license

Solutions: