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IBM A2010-591 Exam Syllabus Topics:

IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk to automate incident and problem management processes. The solution will be offered as a service to external customers and they want to negotiate individual terms, conditions, and service prices with each company as well as provide monthly billing. What does the customer have to purchase in order to implement this solution?

A) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Managed Service Providers licenses
B) IBM SmartCloud Control Desk for Internal Service Providers licenses
C) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Internal Service Providers licenses
D) IBM SmartCloud Control Desk for Managed Service Providers licenses

2. Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?

A) A KPI that shows the total cost for open incidents and problems.
B) A KPI that measures IT customer satisfaction.
C) A KPI that shows the open service requests in a period of time.
D) A KPI that measures IT department satisfaction.

3. What is the goal of service asset and configuration management?

A) To correlate IT services and different IT components needed to deliver them
B) To define and track the accounting process of the assets
C) To implement ITIL practices across the entire organization
D) To build a service model according to ITIL best practices

4. A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?

A) When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.
B) When there will be more then 50 concurrent users, and time to value is critical for the project.
C) When there will be no more then 50 concurrent users, and time to value is critical for the project.
D) When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.

5. Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?

A) Impact Assessment; part of IBM SmartCloud Control Desk
B) Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager
C) Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager
D) Impact Analysis; part of IBM SmartCloud Control Desk

Solutions: