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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

Question 1

A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training.
Which of the below would be the most effective way to increase members' productivity in Slack?

A. Connect tools they are already using, like Google Calendar or Box, to Slack.
B. Train everyone on how to create Slack integrations.
C. Show employees how they can request new apps to be installed in Slack.
D. Allow employees to install social apps, like Giphy, that will help attract new Slack members.

Question 2

Cristina is evaluating a Slack app's security and notices that it has the following scopes present: channels:
write and chat:write:user.
Based on those scopes, which TWO actions can the app perform in Slack? (Choose two.)

A. Upload files
B. Modify public channels
C. Send messages as a member
D. Access group direct messages

Question 3

Anastasia is an Org Owner on the Enterprise plan. In the Sales Workspace, Anastasia has noticed a large drop in the percentage of views in public channels.
What should Anastasia do next?

A. Identify the most active members and ask them to post more in public channels.
B. Ask the Sales team to react with :eyes: when they have read a message.
C. Provide additional learning and host a Slack day.
D. Instruct Sales managers to use more @channel's and @here's in their announcements.

Question 4

Large Corp is shutting down its Marketing team based in Europe. Deprovisioning is supported through their IdP.
When Large Corp removes users from their IdP, what will happen to their Slack accounts?

A. Their accounts will be deactivated, but they won't be signed out of their devices. A session reset is also required.
B. Their accounts will be deactivated, they will be signed out on all of their devices, and their accounts will be removed from channels. However, their messages and files won't be deleted.
C. Their Slack accounts will be deleted permanently, and all messages and files will be deleted, as well, for compliance reasons.
D. Their accounts will be deactivated, they will be signed out on all of their devices, and their accounts will be removed from channels. However, only their messages and files in direct messages will be deleted.

Question 5

Large Inc. is a consumer goods company that uses the Slack Enterprise Grid org.
Large Inc.'s Human Resources (HR) director is looking to streamline how they:
* Share department-specific policies, and
* Handle sensitive questions hiring managers may have regarding recruiting and candidate offers.
Each department has its own separate Enterprise Grid workspaces. How should the HR director use Slack for this use case?
(Select the best answer.)

A. Create a multi-workspace private channel for each department, and add the hiring managers to the appropriate channel.
B. Create separate hiring manager group direct messages (group DMs) for each Department.
C. Create a multi-workspace public channel for each department, and add the hiring managers to the appropriate channel.
D. Create a private channel in the HR workspace, and add the departmental hiring managers to that channel.

Solutions: