Microsoft MS-220 Exam : Troubleshooting Microsoft Exchange Online

  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Oct 31, 2026
  • Q & A: 107 Questions and Answers

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About Microsoft MS-220 Exam Questions

Life is not a movie — no rewind. Go into action now with the Microsoft Troubleshooting Microsoft Exchange Online valid pdf questions at DumpsActual: 107 practice questions for the MS-220 exam in 2026.

Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Provisioning Issues
  • 1. Directory synchronization issues
  • 2. Domain setup and configuration
- Troubleshoot Recipient Issues
  • 1. Recipient configuration
  • 2. Address lists
- Troubleshoot Organization-wide Settings
  • 1. Allowed file types
  • 2. Address book policies
- Troubleshoot Public Folder Issues
  • 1. Mail-enabled public folders
  • 2. Hybrid public folder access
  • 3. Public folder access
Troubleshoot Mail Client Issues20-25%- Troubleshoot Calendaring Issues
  • 1. Delegation issues
  • 2. Mailbox and calendar diagnostics
  • 3. Calendar permissions
- Troubleshoot Connectivity and Authentication
  • 1. Outlook connectivity problems
  • 2. Autodiscover issues
  • 3. Client access rules
  • 4. Modern authentication issues
- Troubleshoot Mobile Device Issues
  • 1. Mobile synchronization logs
  • 2. Device access rules
  • 3. ABQ list analysis
  • 4. ActiveSync connectivity
- Troubleshoot Calendar Sharing
  • 1. Published calendar synchronization
  • 2. External calendar sharing
Troubleshoot Mail Flow Issues20-25%- Troubleshoot Other Mail Flow Issues
  • 1. Troubleshoot inbox rules
  • 2. Interpret NDR data
  • 3. Identify triggered transport rules
  • 4. Analyze attachment blocking rules
- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Analyze spam classifications
  • 2. Validate SPF, DKIM, and DMARC
  • 3. Troubleshoot anti-spam policies
  • 4. Troubleshoot quarantined messages
- Troubleshoot Mail Flow Issues with External Systems
  • 1. Troubleshoot DNS-related issues
  • 2. Troubleshoot hybrid mail flow
  • 3. Analyze SMTP protocol logs
  • 4. Troubleshoot SMTP relay issues
  • 5. Troubleshoot SMTP certificate issues
- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Review and interpret message headers
  • 2. Analyze mail flow rules and routing policies
  • 3. Review and interpret message trace results
  • 4. Troubleshoot delivery delays
  • 5. Troubleshoot send and receive issues
Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. Encryption-related mail flow rules
  • 2. External recipient access issues
  • 3. Protected message handling
  • 4. Encryption and decryption issues
  • 5. S/MIME troubleshooting
- Troubleshoot Retention Issues
  • 1. Retention policy application issues
  • 2. Retention tags and actions
  • 3. Retention age calculation
  • 4. MRM diagnostics and message properties
- Troubleshoot Compliance Issues
  • 1. eDiscovery permissions and actions
  • 2. Mailbox holds and recoverable items
  • 3. Search and purge email messages
  • 4. Retention policies
Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Hybrid Configuration Issues
  • 1. Hybrid Configuration Wizard issues
  • 2. Remote recipient synchronization issues
  • 3. Free/busy sharing issues
  • 4. Hybrid mail flow issues
- Troubleshoot Migration Issues
  • 1. Move request analysis
  • 2. Migration endpoint creation issues
  • 3. Public folder migration issues
  • 4. Data Consistency Score issues
  • 5. Slow migrations
  • 6. Failed migrations

MS-220 Exam FAQ — Run for It

What topics are tested in the MS-220 exam?

The Microsoft Troubleshooting Microsoft Exchange Online blueprint spans 5 domains — including Troubleshoot Exchange Online Configuration Issues (15-20%), Troubleshoot Hybrid and Migration Issues (10-15%), Troubleshoot Mail Client Issues (20-25%). The complete outline above lists every subtopic; work them from heaviest to lightest.

How much is the MS-220 exam fee, and what score do I need to pass?

USD 165 per attempt, 700/1000 to pass. Retakes cost the full fee — act now and prepare properly with the 107 practice questions for the MS-220 exam at DumpsActual.

Can I try the Microsoft Troubleshooting Microsoft Exchange Online material free first?

Yes — download the free Microsoft Troubleshooting Microsoft Exchange Online demo and preview the quality before paying. Purchases include 365 days of free updates by email; renew afterward at 50% off.

Are there prerequisites for the MS-220 exam?

No mandatory prerequisite exam. Strong experience with Exchange Online, hybrid environments, PowerShell, and Microsoft 365 administration is recommended. Eligibility rules change over time, so verify the current requirements on the official page (official MS-220 exam page) before registering.

How long is the MS-220 exam, and how many questions does it include?

120 minutes for 40-60 questions. The DumpsActual SOFT version — most proximate to the real exam in style and mode — builds the pacing you need on any Windows computer.

What if I fail, and when do I receive my files?

Upon successful payment, our system emails the Microsoft Troubleshooting Microsoft Exchange Online vce torrent automatically within about a minute — apply it on any computer with no limitation, with 24/7 help if nothing arrives within 2 hours. If you fail the corresponding MS-220 exam within 60 days of purchase, we refund the full amount: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.

What is the Microsoft MS-220 exam about?

The Microsoft Troubleshooting Microsoft Exchange Online is Microsoft's certification exam for Microsoft 365, at the Associate level. A compelling certification highlights you — from common to standout. Related credentials include Microsoft 365 Certified: Exchange Online Support Engineer Specialty.

Microsoft Troubleshooting Microsoft Exchange Online Sample Questions:

Question #1

A company uses Exchange Online.
A user reports that they did not receive an email from an external sender. You perform a message trace and observe the following in the message header SFV: BLK You need to resolve the issue.
Solution: Add the sender's email address to the recipient's allowed list Does the solution meet the goal?

  • A. Yes
  • B. No
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

You need to troubleshoot the executives' archive mailbox issue. What should you do?

  • A. Verify the MaxSendSize and MaxReceiveSize limits.
  • B. Create a mailbox usage report.
  • C. Create a transport rule report.
  • D. Verify the mailbox storage quota limit.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

You need to resolve the issue for User1.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Recover the mailbox.
  • B. Restore the mailbox.
  • C. Attach the mailbox.
  • D. Create a new mailbox.
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Question #4

A company uses Exchange Online in a multi-geo environment. A user named User1 has delegate permission to the mailbox of a user named User2. Auditing is enabled for the organization. All users are assigned Microsoft 365 E5 licenses.
You discover that all mailbox access to User2 is being logged. However, security policies mandate that only mailbox access from administrators should be audited. You need to ensure that mailbox audit logs conform to the security requirements.
Solution: Run the following Command: Set-Mailbox -Identity User1 -AuditEnabled $false Does the solution meet the goal?

  • A. Yes
  • B. No
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

A company uses Exchange Online.
A user named Admin1 receives an error message when attempting a compliance search.
Admin1 needs to perform the following actions:
Create, edit, delete, and control access to Core and Advanced eDiscovery cases Use the Content Search tool in the Microsoft 365 compliance center.
Place mailboxes' content on hold.
Perform bulk removal of data matching the criteria of a content search.
You need to determine the role group required by Admin1.
Which role group should you assign to Admin1?

  • A. eDiscovery Administrator
  • B. Compliance Administrator
  • C. Organization Management
  • D. eDiscovery Manager
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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