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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 新しいサービスを計画する場合、サービス レベル管理 (SLM) は、他の IT サービスの既存のパフォーマンス レベルが過度の影響を受けないようにする必要があります。
サービス レベル管理 (SLM) はどのプロセスからの入力を必要としますか?

A) IT サービス継続性管理
B) キャパシティ管理財務
C) IT サービスの管理
D) 可用性管理

2. リリース管理の責任の 1 つは、ソフトウェアのマスター コピーが安全な場所に確実に保管されるようにすることです。
この場所の名前は何ですか?

A) 構成管理データベース (CMDB)
B) ソフトウェア配布ライブラリ
C) 容量データベース
D) 決定版ソフトウェア ライブラリ (DSL)

3. ITサービスマネジメントの定義は何ですか?

A) 1 人以上の顧客にサービスを提供する組織
B) ベスト プラクティスに基づいてサービスを提供するための要件
C) サービスを運用するためのベスト プラクティス ガイダンス
D) 顧客に価値を提供する専門的な組織能力

4. IT サービス管理システムを改善する場合、サービスプロバイダーの企業目標/要件への継続的なコンプライアンスを確保するには何を考慮する必要がありますか?

A) プロセス文書を更新する時期
B) 自社が定める基準
C) 競合他社の工程管理システム
D) 人事部門が利用できる予算

5. 問題管理のアクティビティの 1 つは、傾向を理解するために、構成管理データベース (CMDB) に保持されている過去のインシデントと問題のデータを分析することです。
問題管理のどの側面がこれを実現しますか?

A) プロアクティブな問題管理
B) エラー制御
C) 根本原因の特定
D) 問題の制御

Solutions: