EMC E20-918 Exam : IT-as-a-Service Expert Exam for Cloud Architects

  • Exam Code: E20-918
  • Exam Name: IT-as-a-Service Expert Exam for Cloud Architects
  • Updated: Sep 06, 2026
  • Q & A: 98 Questions and Answers

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EMC E20-918 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Management & Operations- Service lifecycle management
  • 1. Monitoring and automation
    • 2. Provisioning and orchestration
      Topic 2: IT-as-a-Service (ITaaS) Concepts- ITaaS delivery models
      • 1. Service abstraction and consumption models
        • 2. PaaS concepts and usage
          • 3. IaaS design and architecture
            Topic 3: Governance, Risk & Compliance- Security and compliance
            • 1. IAM and access control
              • 2. Encryption and data protection
                • 3. Regulatory compliance (GDPR, ISO)
                  - Cloud governance frameworks
                  • 1. Roles and responsibilities
                    • 2. Policy definition and enforcement
                      Topic 4: Cloud Architecture & Design- Workload transformation
                      • 1. Application modernization
                        • 2. Migration strategies
                          - Cloud reference architecture
                          • 1. Hybrid cloud design
                            • 2. Multi-cloud integration strategies

                              EMC IT-as-a-Service Expert Exam for Cloud Architects Sample Questions:

                              Question 1

                              An IT security team is concerned about the authentication traffic patterns that may be required to integrate the private and public clouds. As a result, IT has elected to federate their active directory using ADFS from the private cloud to the public cloud.
                              One of the design decisions is whether to use a Layer 2, 3, or 7 firewall / switch mechanism between the public and private clouds. There are trade-offs with each choice.
                              Which network layer would best address this situation, and why?

                              A. Layer 7, because it allows control at the application layer and is policy driven.
                              B. Layer 2, because it provides the simplest configuration to manage and it is easy to isolate and troubleshoot problems.
                              C. Layer 2, because it provides the best performance and it is easy to isolate problems.
                              D. Layer 3, because it allows segment isolation while still providing high performance levels.


                              Question 2

                              A large health insurance company has a mature ITaaS implementation. They have developed a SaaS claims filing application for use in their internal telephone claims center.
                              Last month, a decision to sell policies through independent insurance agents was approved by the Board of Directors. As a result, claims data must be made available in the offices of the independent insurance agents.
                              Which body has the responsibility of defining data access to the independent insurance agents?

                              A. Services Governance Committee
                              B. Board of Directors
                              C. Architecture Committee
                              D. IT Strategy Committee


                              Question 3

                              You are working with an independent software vendor to deploy a new SaaS-based application into an organization's private cloud. The application supports REST and SAML binding for authentication. Which cloud single sign-on solution would best fit the needs of this SaaS application?

                              A. OpenID
                              B. SCIM
                              C. OAuth
                              D. LDAP


                              Question 4

                              A regional accounting and analytics firm headquartered in Seattle, WA has built a profitable business selling a portfolio of financial services to several large local enterprises. The company's flagship applications process large volumes of enterprise-internal financial data within IT operations.
                              Recently, the firm has established small remote offices in Hong Kong, Seoul, and Beijing to grow in the Far East.
                              The business is critically dependent on its data processing capabilities, and recognizes the need for ITaaS transformation. They are seeking guidance on a suitable IT governance model.
                              What type of model should you recommend, and why?

                              A. Centralized at headquarters, to maximize security and minimize compliance risk
                              B. Distributed by geography, to address different regional regulations
                              C. Hybrid by location and application, to eliminate silos and promote growth
                              D. Federated by application, to ensure creation of customized services for each application


                              Question 5

                              Refer to the exhibit.

                              A company is evaluating an ITaaS architecture to provision applications for their various business units. The IT architects consult you for help on the illustrated design.
                              What is a potential risk in the design?

                              A. Memory resource contention
                              B. Unbalanced resource utilization
                              C. CPU resource contention
                              D. Multi-tenancy


                              Solutions:

                              Question 1
                              Answer: A
                              Question 2
                              Answer: A
                              Question 3
                              Answer: B
                              Question 4
                              Answer: B
                              Question 5
                              Answer: D

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