Nortel 920-105 Exam : NNCSS-Symposium Call Center Server Install. and Main

  • Exam Code: 920-105
  • Exam Name: NNCSS-Symposium Call Center Server Install. and Main
  • Updated: Sep 07, 2026
  • Q & A: 52 Questions and Answers

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Nortel 920-105 Exam Syllabus Topics:

SectionObjectives
Call Center Server Architecture- Symposium Call Center components overview
- Call routing and call processing fundamentals
- Server roles and system architecture
Configuration and Administration- User and role management
- Agent and skillset configuration
- Queue and routing configuration
Troubleshooting and Support- Common installation and runtime issues
- System health verification
- Error diagnostics and resolution
Maintenance and Monitoring- Backup and recovery procedures
- System monitoring tools and logs
- Performance tuning and optimization
Installation and Deployment- Hardware and software prerequisites
- Installation procedures for Symposium Call Center Server
- Initial system configuration

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