Avaya 6202.1 Exam : Avaya Aura(TM) Contact Center Implementation Exam

  • Exam Code: 6202.1
  • Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
  • Updated: Aug 03, 2026
  • Q & A: 65 Questions and Answers

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Avaya 6202.1 Exam Syllabus Topics:

SectionWeightObjectives
System Administration and Features25%- Agent and supervisor configuration
- Contact Center Manager configuration
- Call routing and scripting
- Reporting and monitoring setup
Architecture and Components20%- Avaya Aura Contact Center solution overview
- Integration with Avaya Aura Communication Manager
- Hardware and software requirements
Maintenance and Troubleshooting15%- Common connectivity and performance issues
- Log analysis and diagnostics
- Backup and restore procedures
Upgrades and Integration10%- Software version upgrades
- Integration with third-party applications
Installation and Configuration30%- Licensing and activation
- Server OS preparation and setup
- Core component installation
- Network and database configuration

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