Avaya 6202-1 Exam : Avaya Aura(TM) Contact Center Implementation Exam

  • Exam Code: 6202-1
  • Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
  • Updated: Sep 04, 2026
  • Q & A: 65 Questions and Answers

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Avaya 6202-1 Exam Syllabus Topics:

SectionObjectives
Call Routing and Contact Handling- Routing strategies and call flow design
- Vectoring and contact treatment logic
Installation and Configuration- System deployment and initial setup
- Configuration of Contact Center applications
  • 1. Call routing configuration
    • 2. Agent and skill configuration
      Administration and Maintenance- System administration tasks
      - Monitoring and reporting tools
      - User and agent management
      Avaya Aura Contact Center Architecture- Integration with Avaya Aura platform components
      • 1. Session Manager and SIP architecture
        • 2. Avaya Aura Communication Manager integration
          - Core components and system architecture overview
          Troubleshooting and Support- Diagnostics and log analysis
          - Common system issues and resolution methods

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